We usually known fax as a transmission of text or image over a telephone lines, a specific number is associated with the fax machine. Fax machine scanned the original text or image and convert it into a bitmap. After converting, these text and images are sending through electrical signal using telephone lines. On the other hand the receiver of this electrical signal is fax machine which again reconverts it into text and images.
Advancement in technology has also effect the faxing methodology. FoIP has changed the way of transmission of faxing over telephone lines to internet. FoIP stand for Fax over internet protocol is a method of sending and receiving fax over VoIP network. Working of FoIP is same like voice over internet protocol(VoIP) if you know how VoIP initiated than you know FoIP. The difference between these two is just FoIP used data protocol and VoIP used voice codec. In this method fax is transmitted via ip packets rather than analog telephone lines which send signals. Foip is the cheap method of fax broadcasting or transmission as compare to old telephone lines. FoIP provides low long distance cost and eliminate the cost of pbx maintainens. By using hardware visualization the cost of hardware dependency is reduced.
T.38 is a real time faxing over Internet Protocol. T.38 is designed in such a way that its work like traditional faxing. T.38 fax gateway is used for reliable and quality fax transmission over IP network and also for PSTN fax transmission. VoIP connection are not strongly used for fax modem. Most of them used low bit codec which cannote accurately transmit the modem signal. In case of high bit rate codec mostly VoIP connection disconnect and arise time adjustment issues which is not bearable for modem. When we talking about the LAN the disconnect ratio is low but time adjustment make modem unreliable which happened in VoIP. In T.38 basic problem exist like packet loss, delay rate high, time adjustment and jitter and poor networking performance.
There are many dialers available in the market and every dialer has its own specifications and benefits in term of use. Predictive dialer is mainly used in call center because of its very effective feature of using statistical algorithm which has the ability to reduce the waiting time for agents. Predictive dialer uses an auto dialer capability of automatically dialing numbers from contact list. After call answer, predictive dialer determines if the phone is answered by a person or an answering machine (AMD). If answered by a person, it determines the availability of live agents who will greet and communicate with the person.
Hosted dialer and on-premises dialer has no difference in terms of functionality or working. The difference lies in that in case of on-premises predictive dialer you need your own server and some other hardware equipment and in hosted solution all hardware, server and equipment is provide by hosted provider. In other words, you can say that hosted predictive dialer is ready to eat solution.
There are many benefits of on-premises predictive dialer in contrast to hosted predictive dialer solution. Let's see some benefits of on-premises predictive dialer over hosted predictive dialer.
No monthly charges
One of the most important and obvious benefit of using the on-premises predictive dialer is that no monthly or quarterly charges to pay. Just pay once and get benefit for life time. One time payment of on-premises predictive dialer is, no doubt, higher than hosted predictive dialer but when we compare it as we needed predictive dialer for long period of time or permanently, it will prove to be a best choice in the long run.
Tailored to your need
The other important benefit of using on-premises predictive dialer is that we can tailor or customize the predictive dialer according to our needs. If we needed to configure some additional software or hardware like PBX and CRM on on-premises solution, it provides us the ease to use it as we needed where as hosted predictive dialers do not have this flexibility.
Privacy is one of the main benefit while using on-premises predictive dialer software. Every thing is under your control, no third party involvement makes your data secure and maintain privacy. Data privacy and security is a major issue when we using hosted predictive dialer software solution.
Freedom to control as you want is an other benefit of on-premises predictive dialer solution. You are free to use any trunk provider, can increase and decrease number of concurrent calls and can change call per second billing.
Call tracking is an important feature of telemarketing software but many people are still unclear that what benefit this technology may provide to the businesses. Call tracking technology allows the tracking of phone calls by supplying additional analytic information about the phone calls. This additional information may include the geographical location of caller based on the phone number that he/she is calling from. If the caller has some history, call tracking software may also show that history to the agent for performance based advertising.
Call tracking information measures the behavior of callers and allows achieving better telemarketing results. Call tracking software may record following information of the caller for effective tracking: phone number of the caller, geographical location, time distribution of incoming calls, and recording of the phone call to extract some keyword related to the discussion. This information can be used to generate reports such as call summaries, unique calls, repeat calls, caller information etc. This information can further be used to generate reports to analyze the effectiveness of an advertising campaigns by comparing tracking reports before and after the campaign.
Call tracking software works in conjunction with a web analytics software (such as Google, Bing and Facebook) to generate complete analytics for your advertising campaign. Here we have discussed some factors that will help you to choose the right telemarketing software with important call tracking features.
Call tracking software should provide all the basics information like caller id, call date and time, geographical location, call duration and caller information. This information will be used for real time information display about any caller to the call agents. Based on this information further reports such as call pattern, volume and duration can help better telemarketing strategy.
Third party Integration
Call tracking should provide easy to use APIs for third party integration. For example, integration with CRM tools provide effective information about the customer. This will help to understand sales cycle of an offline lead.
Different businesses have different requirements when it comes to the information management. For example, you may want additional popups to appear for an incoming call displaying information about the caller. Call tracking software should provide easy to use APIs or easy to use developers manual to make additional customization. If it is not possible, then software provider should provide customization and modification facility according to your needs.
Call recordings and transcriptions
Call tracking software should also have some advanced but very important feature of call recording and transcriptions. This feature will provide you very useful patterns that how your prospective customers inquire about your product. This will provide you very useful keywords that you could use frequently in your SEO. Call recording and transcriptions also allow you to provide feedback to your live agents.
If you take these factors into consideration when buying a telemarketing software, you will be getting real value of your investment.
Last year Oracle Corporation announced its support for Linux and Xen hypervisor to allow its product Database Management System (DBMS) Oracle 12c to be available for a vast user base on the Linux platform. Another major motive behind this move was to make Oracle 12c a Database-as-a-Service (DBaaS) through OpenStack cloud computing platform.
Oracle partner and Database-as-a-Service (DBaaS) company Tesora is helping to bring Oracle 12c on to OpenStack. And Tesora is further seeking help of Trove, an already available open source DBaaS program in OpenStack. Trove is designed to run entirely on OpenStack, with the goal of allowing users to quickly and easily utilize the features of a relational or non-relational database without the burden of handling complex administrative tasks. Cloud users and database administrators can provision and manage multiple database instances as needed.
Trove is designed to support a single-tenant database within a Nova instance. Nova is a main component of OpenStack for managing Compute. It talks directly with hypervisor (e.g. KVM, Xen, VMWare etc). It is a cloud computing fabric controller, the main part of an IaaS system. Individuals and organizations can use Nova to host and manage their own cloud computing systems.
If Oracle Corporation and its partner Tesora, are able to achieve their goal, this would be world's first ever database for the cloud. Although there are over 500 additional features in Oracle 12c including the most talked performance boost feature of in-memory option, but multi-tenant DBaaS feature will standout Oracle 12c among its competitors. The end-goal is for Oracle 12c to enable Database Administrators to add/modify/delete databases over a cloud without requiring changes to existing DBMS applications.
It is a common habit that after a meeting or lecture we forget to unmute our mobile phone. Similarly, if we reach a seminar, lecture or prayer in hurry we often forget mute our mobile phone and it becomes quite an embarrassing if during this our mobile starts ringing.
ICT Innovations has developed an android application that is able to mute and unmute automagically based on your entered schedule that can be time-based and location-based. You can mute, unmute or vibrate the mode of your mobile speaker.
Location-based schedule mutes or unmutes your android phone when you reach within 50 meters of radius of your tagged location. For saving location-based schedule, you are required to be connected with internet. When you tag a new location, location-based schedule loads your current location on map. It may take a little time to load you current location depending upon the speed of your internet connection. Once map is loaded, you can move to any other location by moving/scrolling the map and tag your desired location.
Time-based schedule allows you to enter as many schedule as you want. This application will mute or unmute your mobile phone based on these schedules. For example, if your lecture starts at 10:00am in the morning and ends at 11:15am. You don't have to manually mute at the start of the lecture and then unmute when lecture finishes. You can set your mobile to be silent from 10:00am to 11:15am. You can also set a schedule to be repeat or once only. A once only schedule will silent your mobile only once and then will become "off". A repeat schedule will silent your mobile during the weekdays. You can customize which days of the week you want your schedule to run. A repeat schedule will always be "on". You can set it to be "off" if you want to deactivate it.
List of Schedules
Main tab shows all the created schedule in a list. By clicking on the list item, it will turn it on/off. By long pressing the item, it will show dialog box with 3 different options: information about the schedule, edit a schedule, remove a schedule. There is also a help tab which guides a user how to use this application.
On 16 December 2014, 9 terrorists attacked on the Army Public School (APS) in a Pakistani city of Peshawar. They entered the school and opened fire on school staff and children, killing 145 people (including 14 staff personnel) and injuring at least 130 all schoolchildren ranging between eight and eighteen years of age. The nature and preparation of the attack was very similar to that of the Beslan school hostage crisis that occurred in Russian Federation in 2004. Similarly, there are a number of school shooting incidents in the United States in past years.
School teachers and administrators not only play an important role of educating the students but in the case of an emergency it becomes their responsibility to protect the students. The terrorist attack is not the only situation of taking care of the students but severe weather, fire, power outage, earthquake or other crisis scenarios can happen any time. In such situations, the primary responsibility of the school administrators, is to inform parents via calls, emails and texts. But in panic situations like mentioned above, it becomes almost impossible to inform all the parents immediately.
This is where comes the vital role of an Emergency Alert System for Schools which informs all the parents about an emergency with just click of a button. Important thing will be to have contact information particularly mobile number of the parents of all the students. Ideally, there should be two points of contact, father and mother, in case one is not reachable. A pre-configured emergency campaign will then always be ready to launch in any emergency scenario.
However, preparing an emergency campaign requires extreme care because any emergency call coming from child's school causes panic for the parents. So there are some guidelines that should be followed while creating an emergency alert message.
All Students are Safe
While creating an emergency alert message inform parents about the safety of the students. A message saying "All students are safe" will ensure that parents will are not panic. However, if it is not the case, it is then the responsibility of the emergency personnel to personally inform the parents that their children is harmed. Always inform parents ahead of time.
Where to pickup your child?
Let the parents know where they can meet/pickup the children or let them know that schoolchildren are coming home through buses. Inform parents about any specific steps they should take and when they can expect their child to be home. This is also important because during emergency situations, parents usually drive directly to the school.
Keep the message short
Keep only important information in the message. A short message (around 30 seconds) is more likely to be completely listened by the parents. If message is longer, then chances are there that parents might rush to the school to pickup their children.
These guidelines might help administrators to manage emergency situations well. By sending emergency alert immediately, you give yourself the chance of reaching parents before any other inaccurate information reach them through electronic or social media.
Probably the MS Office Suite is the only product of Microsoft that has no competitor threatening its stranglehold of the world in near future. The integrated applications of Office suite such as word processing, spreadsheets, presentations and database management are the industry standards that others are trying to copy. However, not all small businesses have enough resources to buy MS Office license for their employees. Therefore, it is important to know that what alternatives are there for these small businesses in free and open source world. Here we have compiled a list of top 5 open source Office suites that can be the best alternatives of MS Office suites. And we believe, one of these might come up to be real competitor of MS Office not just in terms of features but in terms of value to the people.
Although LibreOffice was forked from OpenOffice.org in 2010 as a free and open source clone, but in terms of features and productivity it has overtaken OpenOffice. LibreOffice, developed by Document Foundation, comprises of word processing, spreadsheets, presentations, diagrams and database management.
LibreOffice Writer - A word processor with similar functionality and file support to Microsoft Word with WYSIWYG features as well as basic text editor capabilities.LibreOffice Calc - A spreadsheet program, similar to Microsoft Excel.LibreOffice Impress - A presentation program resembling Microsoft PowerPoint. Presentations can be exported as SWF files to view as flash presentations.LibreOffice Draw - A vector graphics editor and diagramming tool similar to Microsoft Visio and comparable in features to early versions of CorelDRAW.LibreOffice Math - An application designed for creating and editing mathematical formulae. These formulas can be incorporated into other documents such as those created by Writer or Calc.LibreOffice Base - A database management program, similar to Microsoft Access.
Apache OpenOffice is also free and open source Office suite. It could be viewed as a close cousin of LibreOffice and NeoOffice. Similar to other office suites, it also contains a word processor (Writer), a spreadsheet (Calc), a presentation application (Impress), a drawing application (Draw), a formula editor (Math), and a database management application (Base).
OpenOffice Writer - A word processor analogous to Microsoft Word.OpenOffice Calc - A spreadsheet analogous to Microsoft Excel.OpenOffice Impress - A presentation program analogous to Microsoft PowerPoint. It can also export presentations to Adobe Flash (SWF) files.OpenOffice Draw - A vector graphics editor comparable in features to the drawing functions in Microsoft Office.OpenOffice Math - A tool for creating and editing mathematical formulae. Formulae can be embedded inside other OpenOffice documents such as those created by Writer.OpenOffice Base - A database management program analogous to Microsoft Access.
NeoOffice is an office suite for the Max OS operating system. It is also fork of the free and open source OpenOffice.org just like LibreOffice. It also implements all of the features for Mac OS X which includes word processor, spreadsheet, presentation program, and graphics program.
NeoOffice Text - Similar to Microsoft Word. It support many document formats including MS Word (.doc) format. It's own support formats are NeoOffice 1.0 Text Document (.sxw) and NeoOffice 1.0 Text Document Template (.stw).NeoOffice Spreadsheet - Similar to Microsoft Excel. It's supported document formats are NeoOffice 1.0 Spreadsheet (.sxc) and
NeoOffice 1.0 Spreadsheet Template (.stc) along with other formats including MS Excel format (xls).NeoOffice Presentation - Similar to Microsoft PowerPoint. It's supported document formats are NeoOffice 1.0 Presentation (.sxi) and NeoOffice 1.0 Presentation Template (.sti) along with other formats including MS PowerPoint format (ppt).NeoOffice Drawing - A vector graphics editor comparable in features to the drawing functions in Microsoft Office.NeoOffice Formula - A tool for creating and editing mathematical formulae.
KOffice is a free and open source office suite and graphics suite by KDE for Unix-like systems and Windows. KOffice contains a word processor (KWord), a spreadsheet (KSpread), a presentation program (KPresenter), and a number of other components that varied over the course of KOffice’s development. However, main website of KOffice went offline in 2012 due to conflicts with their team that parted their way and came up with Calligra Office suite. But open source community is still actively participating in its development.
KWord Application - A word processor with style sheets and frame-support for DTP-style editing of complex layouts.KSpread Application - A spreadsheet application with multiple sheet support, templates and more than 100 mathematical formulae.KPresenter Application - A presentation program with image and effect support.Kexi Application - An integrated data management application, designed as a Microsoft Access or FileMaker competitor. It can be used for designing and implementing databases, inserting and processing data and performing queries. It has limited compatibility with the MS Access file format.Kivio Application - A programmable flowchart drawing program with dynamically loadable stencils. Developed by theKompany, which offered additional (non-free) stencils for sale.Karbon - A vector drawing application with a variety of drawing and editing tools – formerly known as Kontour and KIllustrator.Krita Application - A digital painting program, with some image processing features – formerly known as Krayon and KImageshop.KChart Application - Integrated report and chart generators.KFormula Application - An integrated mathematical formula editor.KPlato Application - A project management application that can create Gantt-style charts.
CalligraOffice Suite is a graphic art and office suite by KDE forked from KOffice in 2010. It contains applications for word processing, spreadsheets, presentation, databases, vector graphics, and digital painting. Calligra Suite has more bundled applications than any other open source office suite. It's user interface is also very appealing as compared to other open source office suites. However, it has very limited support to convert its document to other formats.
Calligra Words - A word processor with the ability to import Microsoft Word documents.Calligra Sheets - A spreadsheet program, formerly known as KSpread and Calligra Tables.Calligra Stage - A presentation program, formerly known as KPresenter.Calligra Kexi - A visual database management front-end, similar to Microsoft Access.Calligra Plan - A project management application that can create Gantt charts. Formerly known as KPlato.Calligra Braindump - A notetaking and mindmapping application.Calligra Flow - A flowchart drawing program with dynamically loadable stencils. Formerly known as Kivio.Calligra Karbon - A vector graphics editor, formerly known as Karbon.Calligra Krita - A digital painting program with some image editing features. Formerly known as Krayon and KImageshop.Calligra Author - An e-book authoring application like iBooks Author with EPUB export.
Setting up an Internet Telephony Service Provider (ITSP) business requires choosing suitable technology and equipment. There are lots of open source software solutions available that can make your life easier. But choosing right hardware solely depends on whether you are going to target the residential or business market. It also depends on what features you want to offer to your customers and what number of subscribers you want to support.
Digital telecom services eliminate the costs associated with traditional phone services and allow individuals or companies to make substantial cost savings with no loss of quality. With a general knowledge of ICT it is a relatively straightforward manner to set-up an ITSP business.
Road map to establish an ITSP business
There are three stages to consider when setting up as an ITSP. These are certain choices over which VoIP platform or switch to use, which VoIP carrier to choose and the selection of end user equipment.
1. VoIP Platform / Softswitch
Firstly, you will require a VoIP platform or switch. A lot of companies today customize an open source solution such as OpenSER or OpenSIPS. These solutions provide scalability and fault-tolerance. Under the hood, you can use any media server of your choice e.g. Asterisk or FreeSWITCH. The cost associated with using these open source solution is dependent on what type of customization you perform. If require extensive customizations, then you may consider hiring a dedicated professional. Another important cost related decision would be that how space and processing power you need. For this purpose, you may have to rent some space at a data center. You may need to consider redundant servers for 24/7 availability.
2. Choosing a VoIP Carrier
Next, you would want to develop partnerships with different VoIP carriers and negotiate rates for terminating calls through their network to PSTN/GSM network. With the large number of VoIP carriers in the market it is worth spending sometime comparing the features and support packages that come as standard.
3. Web Interface / End user equipment
If you are providing online services to your customers such as voice broadcasting or fax blasting, then you are not required to buy or bring any device (BYOD) for your customers. An IP-phone or Soft-phone is enough to give access to all the telephony features directly from the phone unit. You can build a nice clean web interface so that customers can access all the information over the web such as account and billing information.
ICTInnovations has recently released version 2.5 of ICTInvoice, A complete invoice managment solution for Elastix PBX. This version is compatible with Elastix 2.5. ICTInvoice is multi-tenant Invoicing module for Elastix PBX. It is complete invoice management solution. It automatically create PDF invoices and emails them to Elastix users on monthly basis along with their calls detail records (CDR).
ICTInvoice Main Features
Create invoices for Multiple campanies with branding
Manual as well as Automatic invoice generation on fix date
Auto Emailing invoices to users on monthly basis
Extension / User wise reporting
Installation Instructions (Elastix 2.5)
To learn how to install and configure ICTInvoice, you need to proceed with the following steps in given order:
1. If you have not already done so, then you have to download Elastix 2.5 (unified communication system) and burn it as ISO and install and configure on your machine as per installation instruction provided by Elastix website.
2. After that download and install ict repo
rpm -ivh http://service.ictinnovations.com/repo/5/ict-release-5-1.noarch.rpm
3. and finally install ICTInvoice via yum
yum install elastix-ict-invoice
Note: After installation if there is no "Invoice" menu in Elastix GUI then you need to relogin (logoff/login) into Elastix.
For more info please visit the following link: http://www.ictinnovations.com/content/ictinvoice-complete-multitenant-ho...
Gone are the days when online presence for a company wasn't important for its customers. Now every company gives equal importance to their websites and online customers. A customer can use a desktop PC, laptop, tablet or smartphone to visit a company's website. If your website doesn't look good on customer's device, he/she may likely try to find your competitor's mobile friendly responsively-designed website.
In a survey conducted by Pew Research Center to find out the type of devices used by the people of United States to connect to the internet. The findings of the survey tells that 56% of the American adults either use smartphone or a tablet device. Out these 56%, a full 34% of the people do not use any other device (such as desktop or laptop) to connect to the internet. The primary method of connecting to the internet of these 34% is smartphone or tablet. Which shows that how much important it is to make a website that is user-friendly for smartphones as well as desktop PCs. This means your website has to work perfectly on every device that is, at the moment, only possible through "Responsive design".
A high percentage of the customers perform a web search before buying anything. Desktop computers are not the only device for making this web search but smartphones and tablets are being used significantly for this purpose. For sales organizations, the success strategy is to go where the customers are, and in 2015, they are on their smartphones and tablets. But responsive design is not a solution itself. It's a recipe which you have to cook. It's all about how you design and position your content in responsive website.
For some customers, your responsive design may not work as would have thought. Users may find it slow to load because of heavy CSS files that might make a negative impact. This also hits your sites search-ability badly in search engine.
Quality mobile-friendly website requires a skill set that is different from traditional website design. The responsive designers might be hard to find and expensive to retain. But it has become too important for companies to attract customers and generate sales leads this way that the overall benefit is very significant than the expenses.
WebApps are great for a lot of things such as availability, simplicity, portability and cross-platform support, but they also have issues like performance and local hardware integration. It will take quite a while before webApps can truly replace native/desktop applications, but I have no doubt that it's just a matter of time. Web browsers are moving towards operating systems model that will have increasingly more power to create better and better web experiences.
FirefoxOS is one step towards this direction. Firefox OS is a new open source operating system for smartphones and tablets from Mozilla. The main objective of this move is to make the Web open and accessible to everyone. An application running in FirefoxOS will be able to run in any other web browser environment. This would take away the monopoly of iOS and AndroidOS.
Even Google Inc, is skeptic about the future; WebApps or NativeApps? That's why Google have two separate teams (Chrome and Android) that are competing with each other rather than collaborating. Chrome OS is focused on webApps and browser whereas Android OS is focused on nativeApps. There is no clear answer from Google's management that which of these two philosophies correspond to their strategy.