ICTBroadcast does support automatic call recording for all type of voice broadcasting and telemarketing campaigns including , inbound campaign, press 1 campaign, agent campaign and other types of telemarketing campaigns . Admin can retrieve / export all call recording data from MySQL database accordingly also admin can configure automated call recording options as per his requirements . ICTBroadcast also support custom IVR based campaign where user / admin can design telemarketing campaigns as per his custom requirements with drag and drop tools
In this document we have discussed that how we have implemented the predictive dialer capability in ICTBroadcast. while
implementing predictive dialling behaviour we faced two question.
How many channels a campaign need ? and When we need to dial new channels ? as we need active calls in queue
before a busy agent get free !
To answer above questions and to conclude a final algorithm we have divided this post into following sections
Concerned Entities The entities that algorithm can utilize.
sip based networks are always vulnerable to hacking and there needs proper security measures to make sip setups secure from external attacks and hacking to make organization more secure and stable and save them from loss , We have taken all security measure to secure sip network deployments like ICTBroadcast deployment also we make sure that it does not affect its performance
Follwoing are measures that we take to make ICTBroadcast deployment secure and reliable
Contact Center provides following features:
CTI:COMPUTER TELEPHONY INTEGRATION A technology that enable a computer and telephone systems to interact together.CTI use a computers to manage all telephone calls, these calls in turn leads to increased efficiency and better results.
ACD:AUTOMATIC CALL DISTRIBUTOR The recognization,answers,and routes of the incoming calls to the terminal or agent that is best suited to handle the caller's need is through a system as ACD. ACD help companies in meeting customer need more efficiently.
Contact Center is a central place of communication for an organization to communicate globally and telemarketing his products along with providing call center and support services to its customers .Contact Center is business division with an organization that manages customer interactions.Contact Center has been provided with a software that allow the contacts information to be routed to appropriate people,contacts to be tracked,data to be gathered and to resolve the customer issues quickly.Contact Cente
Note: The said offer has been expired meanwhile please check free monthly license of ICTBroadcast autodialer app
On the eve of completion of 10 years of ICTBroadcast , the unified telemarketing software, We are pleased to offer free ICTBroadcast Enterprise Edition 2 channels , 5 channels , 10 channels and 50 channels licenses.
Limited licenses available
Conducting survey is a good method to improve companies, products and services. You can ask questions from your customers about the products and services. Customer feedback is very important for the improvement of products and services for companies. End user tells better about the product quality and service performance. You can alter your product according to their feedback.
SMS broadcasting is widely used by businesses. Statistics and facts of SMS marketing insure that mobile broadcasting is an effective way to engage clients, and gain a sufficient return on investment. Huge number of people spend their sufficient time with their cell phones. According to the Morgan Stanley - 91% of all U.S. citizens have their mobile device within reach 24/7.
Email broadcasting is an excellent method to market your product and services. It increases return on investment by creating more opportunities for your business. You can boost your business relationships with huge audiences. It provides a high level of lead conversion and also play an effective role in email marketing strategy.