Inbound campaign powers ICTBroadcast to setup a basic call center where Agents waits for calls to come on a DID. When an incoming call arrives, this campaign forwards it to live agents for further call processing. Agents can view information about incoming caller ID, call duration. Comprehensive campaign statistics are provided at the end of every campaign, with caller info, call duration and agent data.
ICTBroadcast can be very easily integrated with an Advanced external call center (or third party call center). Following figures show an architectural diagram where ICTBroadcast is integrated with an external call center. Learn more about ICTBroadcast as an external call center solution