A CRM (Customer Relationship Management) is the software that helps you to track all customer information and interactions in one location to follow more leads.
ICTBroadcast is an auto dialer and call center software that can seamlessly integrate with any CRM. It brings all customer related data and customer communications as one cohesive unit. The customer’s complete communications history with your business exists alongside a list of your deals; your emails, notes, and appointments live in one interface.
ICTBroadcast autodialer software is a flexible solution. It is integrated with all Top CRM such as:
- Pipedrive
- Salesforce
- Hubspot CRM
- Zoho CRM
- Suite CRM
- Insightly CRM
- Espo CRM
- Sugar CRM
- Freshsales CRM
- Zendesk
- Freshworks
- Netsuite CRM
- Streaks CRM
- Nutshell
- Agile CRM inc.
- Creatio CRM
- Nimble CRM
- Apptivo
- Act! CRM
- Clickup
- Microsoft Corporation
- ActiveCampaigns
- Microsoft Dynamics 365
Integration using CRM URL
This is the easiest approach to configure CRMs URL with ICTBroadcast auto dialer and call center software, Agent at ICTBroadcast call center platform configure URL of CRM in agent panel and during Agent campaign or Interactive campaign this URL will popup customer data on agent screen and agent will make necessary updates while on call with customer . Here are more details in this regard https://www.ictbroadcast.com/webrtc/#Add_URL_of_CRM_for_a_popup
Integration using Rest APIs
If more advance Integration is required for business automation and make CRM and Auto dialer functionality as cohesive unite, there is option of using ICTBroadcast REST APIs , ICTBroadcast integration with any CRM is not a difficult task for professional who has basic knowledge that how to use API’s as CRM integration will be fulfilled by the use of ICTBroadcast REST APIs. This integration adds more intelligence, business automation, efficiency, flexibility, and performance to the solution also it is scale-able and customize-able as per requirements. By using ICTBroadcast marketing auto dialer software with these CRMs is a great opportunity to increase sales and long-term relationships with customers.
ICTBroadcast is an open-source Asterisk-based mass communications platform supporting voice, SMS, fax broadcasting, We have integrated ICTBroadcast with known open source CRM’s enabling communications and business process automation. Integration or addition of Computer telephony integration ( CTI ) makes these open source CRM’s a perfect choice for the organization for their daily operations and management.
Related Links:
- WebPhone (WEBRTC) for ICTBroadcast
- Dynamic model of communication using REST APIs
- Integeration of ICTBRoadcast auto dialer with SalesForce CRM to run voice
- Integeration of ICTBRoadcast auto dialer with SuiteCRM to run campaigns
- CRM Integration with CTI | Asterisk and CRM integration | CRM integration with Voip
- Integration of ICTBroadcast autodialer with Vtiger CRM to run campaigns directly from Vtiger CRM.
