FAQ

What is the difference between ICTBroadcast Service Provider Edition and ICTBroadcast Enterprise Edition?

ICTBroadcast Enterprise Edition is best for organizations interested in mass communications either marketing their products and services or communicating with their customers or managing their human resources / employees while ICTBroadcast Service Provider Edition is suitable for carriers / service providers / telcom operators interested in offering hosted telemarketing and mass communications services to their customers / users and bill them for using their platform and services they offered through ICTBroadcast Service Provider Edition platform .

Is ICTBroadcast customisable?

Yes you can customize our software according to your needs,you can easily change the

  • color

  • add domain

  • logo

  • title

  • header

  • footer

  • menus

we allow white label as it's front end is open source and back end is based on open source asterisk, except a few back end libraries most of ICTBroadcast code is open source, you can modify it . There are REST APIs , you can use these APIs to sync your contacts with ICTBroadcast.

Is it supporting gsm modem ?

Modems are not suitable for setting up our software . Gsm gateway or card that supports Asterisk is required as GSM Gateways use a SIM card and connect with a cellular tower. They convert the cellular connection to SIP and provide the connection as a trunk to a VoIP PBX. These gateways connect GSM networks to VoIP networks.

How to troubleshoot your provider

If trunk successfully configured but calls still failing then you need to confirm following parameters

1. Caller ID
Do gateway / provider impose any caller id format / pattern or require some fixed caller id, If so what is it ?

2. Dialing Prefix
Do you need to prefix outgoing calls with certain prefix ? And please also confirm if you have to dial 0, 00 Or 01, 011 ?

3. Registration
Do said gateway / provider require registration, If so what username and password combination you have to use ?

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