ICTBroadcast How it works

Deployment Scenarios

ICTBroadcast platform can be used in following scenarios

    Simple Voice Broadcasting

    Interactive Voice Broadcasting / Smart Predictive Dialler

    Agent supported Campaigns

    Survey / Polls Campaign

    Inbound Voice Campaigns

    SMS Broadcasting

    Fax Broadcasting

How Simple Voice Broadcasting works

This type of campaign enable user to upload a list of telephone numbers as contact lists, upload or create voice message and start a new campaign using ICTBroadcast web interface and within seconds ICTBroadcast will start broadcasting user's voice message to given list of telephone numbers with real time statistics presented through web interface .

How Interactive Voice Broadcasting works

This type of campaign dials numbers from contact list, on answer play selected voice message to recipient and prompts recipient to press desired key, If recipient press desired key, the call is forwarded to live agent / Call Centre / IVR for further call handling and support

How Agent supported Campaigns works

This type of campaign dials numbers from contacts list , on answer it directly forward calls to live agents, external call centre or IVR System for further call handling and support

How Survey / Polls works

This type of campaign dials numbers from contacts list , on answer it play one or multiple survey questions one by one and ask appropriate responses from call recipients for further reporting

How Inbound Voice Campaigns works

This type of campaign receive incoming calls at assigned DID / Incoming numbers and play selected voice message to callers , if caller press desired key , the call is forwarded to live agent / Call Centre / IVR for further call handling and support

How SMS Broadcasting works

This type of campaign dials numbers from contact list and send SMS message to all call recipients .

How FAX Broadcasting works

This type of campaign dials numbers from contact list and transmit Fax Document to called destination