One of the most indispensable telemarketing services, the Press 1 Campaign suits all businesses that need to contact a target list. Press-1 Campaign also known as Interactive voice broadcasting. Simple to set up, and simple to run. Press-1 Campaign calls a contact number from the list, On recipient pick-up, the ICTBroadcast software plays a recorded message. If the contact then wishes to speak with a live Agent, he or she can press key "1" to progress the call.
If you're going for voice broadcasting campaign you'll need to decide whether your message will be just an announcement or if you want to give your prospects the ability to press 1 on their phone to be connected with a live agent of your company. If you go for the second option then interactive broadcasting is what you need. This gives you instant results and allows you to speak to your prospect when they are most interested.
Inbound Support in Interactive Campaign
Inbound feature in this campaign is for starting Interactive Campaign on the inbound calls.
When customers call on DID numbers published by the firm, Auto Dialer Interactive or Press-1 Campaign plays a recorded message they can proceed through recorded messages but if they wish to speak with a live agent, they can press key "1" to progress the call.
Inbound Interactive Campaign proves to be beneficial in Call Centers particularly where there is too much load of calls or the number of Agents isn't enough. All the users can resolve their issues or register their complaints automatically. It will save their time, instead of making your customers wait for an agent in queues their queries can processed automatically with Inbound Interactive Campaign.
How to create Press 1 Campaign in ICTBroadcast
Following are simple steps to create Press 1 campaign in ICTBroadcast.
Open your browser and type URL of ICTBroadcast web location. Then login at ICTBroadcast, if not already done so.
Next you need to create extension. Go to "Administration" menu and then click "Agents / Extensions" to create extensions. Click New Extension, enter extension number and its secret and then click save. Your new extension is created.
Next you need to assign this extension to some user (or admin itself) in order to use it. Go to "Administration" and then click "User Management" and click "assign extension" against the user to whom you want to assign this newly created extension.
Use an IP phone (soft phone) of your choice to register with that extension. You'll provide the username (extension number), secret (password) and host name (domain / IP address) of the server where ICTBroadcast (or Asterisk) is installed.
Create new interactive voice broadcasting campaign type