Telemarketing with Outbound IVR
Telemarketing is a good way to boost company return on investment(ROI). Through telemarketing we can promote business product and service, telemarketing is a immediate sales generation processes. Telemarketing is a process of direct marketing in which sales representative over the phone or face to face solicits customer to buy services or product. An excellent telemarketer software always provide help for companies to maintain good relationship with existing client and remain always in touch.
Combination of automated telemarketing software with outbound Interactive Voice Response (IVR) enhance result. Usually telemarketing is used to promote business product and services but with outbound IVR features telemarketing software also improve customer relation. So we can say that outbound ivr is good addition in telemarketing its not only improve sales of existing customer and also build strong customer relationship management.
By using outbound ivr in telemarketing it reduce cost and time of live agent because it already take the some basic information like account number email and name etc. ICTBroadcast is a good outbound ivr software,it take list of contacts from database and alert customer about new offers, changes in product or services etc.
ICTBroadcast outbound ivr is very easy to use and simple to setup. It comes with drag and drop graphical interface. It has very comprehensive features you can record the voice,can conduct survey. It provide the flexibility to campaign creators to design distinct campaigns that offer solutions to whatever telemarketing challenges they face. It provide the features of combining recorded messages and agent interaction, while also offering such options as keypad-based message repeat or record. ICTBroadcast’s IVR Designer is the ultimate campaign customization tool for Outbound Campaigns.
By using ICTBroadcast outbound ivr solution you can monitor the live status of call and also see call detail report of campaign. It provide you the detail of answer call,failed call,busy call,now answer call,congestion. It also has excellent chart based reporting system it make easier to analyze campaign statistics.