by admin | Jan 31, 2023 | call center
Overview: The technology trend is constantly evolving, and 2023 is set to bring about new and exciting advancements and innovations. From artificial intelligence to extended reality, from 5G networks to quantum computing, technology is poised to impact every aspect of...
by admin | Jan 18, 2023 | Uncategorized
Agent : A call center agent handles incoming or outgoing customer calls for an organization. A call center agent might handle account inquiries, customer complaints or support issues. An agent who manages both incoming and outgoing customer calls is also referred to...
by admin | Jan 18, 2023 | monitoring, Uncategorized
ICTBroadcast has a very powerful campaign monitoring and reporting feature. Monitoring of a running campaign is very important because it basically allows you to determine if your campaign is working as expected and your target audience is listening to the message...
by admin | Jan 17, 2023 | agent
Agent Evaluation module: Agent Evaluation is a great module that will help you to measure agents’ work performance. One of the keys to the success of the performance management process is to have good agent evaluation forms. Agent Evaluation module will help you to...
by admin | Jan 4, 2023 | Uncategorized
Administration Guide: Version : 5.4 Last Updated : 19/01/2023 ICTBroadcast is a product of ictinnovations 1. Overview: ICTBroadcast is white label, multilevel and multi-tenant unified communications contact center software supporting Voice, SMS; Fax and Email...
