Comparison and Introduction to different types of automatic dialing systems | autodialer | predictive dialer for Call Center
Following are commonly used types of automatic dialing system in the year 2021
ICTBroadcast Version 4.0 Released with advance features
Happy New Year. May the New Year bring you warmth of love, and a light to guide your path towards a positive destination.
On the eve of the new year, We are pleased to announce the release of ICTBroadcast version Version 4.0
Following are the main features introduced in ICTBroadcast 4.0
Automatic voice call recording support in ICTBroadcast for both inbound and outbound broadcasting scenarios | Auto dialer and call recording software
ICTBroadcast does support automatic call recording for all types of voice broadcasting and telemarketing campaigns including, inbound z, press 1 campaign, agent campaign, and other types of telemarketing campaigns. Admin can retrieve/export all call recording data from MySQL database accordingly also admin can configure automated call recording options as per his requirements.
How ICTBroadcast predictive dialer works | Technical and Design details
Predictive Dialer
ICTBroadcast is the best predictive dialer for call centers
In this document, we have discussed that how we have implemented the predictive dialer capability in ICTBroadcast. while
implementing predictive dialing behavior we faced two questions.
Security measures taken to protect ICTBroadcast setup from hackers
sip based networks are always vulnerable to hacking and there need proper security measures to make sip setups secure from external attacks and hacking to make the organization more secure and stable and save them from loss, We have taken all security measure to secure sip network deployments like ICTBroadcast deployment also we make sure that it does not affect its performance
Following are measures that we take to make ICTBroadcast deployment secure and reliable
Contact Center Features
Following is the list of general Contact Center features:
The basics of a Contact Center Managment system .
Contact Center is a central place of communication for an organization to communicate globally and telemarketing its products along with providing call center and support services to its customers. Contact Center is a business division with an organization that manages customer interactions.
ICTBroadcast Enterprise Edition Licenses absolutely free , Great offer for limited time
Note: The said offer has been expired meanwhile please check the free monthly license of the ICTBroadcast autodialer app ICTBroadcast Absolutely Free On the eve of completion of 10 years of ICTBroadcast, the unified telemarketing software, We are pleased to offer free ICTBroadcast Enterprise Edition 2 channels, 5 channels, 10 channels, and 50 channels licenses.
Limited licenses available
Integeration of ICTBRoadcast auto dialer with SalesForce CRM to run voice , fax or SMS campaigns using SalesForce CRM contacts
Salesforce CRM is an award-winning solution created by Salesforce as part of its extensive sales and marketing solutions under the Salesforce brand including separate systems for analytics, marketing, service, and community cloud.
Integeration of ICTBRoadcast auto dialer with YetiForce CRM to run Voice Broadcasting campaigns directly from YetiForce CRM.
ICTBroadcast Autodialer Application offers a full suite of telemarketing campaigns like Voice broadcasting, Fax broadcasting, SMS messaging, Survey and Polling, Appointment reminder, Press 1 campaign, Interactive Campaign, Inbound campaigns also it offers REST API's to integrate any third-party application with it to automate CRM business process and communicate with customers/contacts in an effective way.