Agent module addition in ICTBroadcast

We are pleased to announce that ICTBroadcast have now been upgraded to incorporate Call Center functionality. This feature, however, will be available in our next release of ICTBroadcast. Agent back-end and call queue management modules have been developed by altering existing extension module. Where as, a web-based soft phone for agent to receive incoming calls will soon be introduced. For this purpose we are using WebRTC technology that will provide real time communication from browser, where the agent is present, to customer, who is calling. Agent don't need to have any installation of any additional plugins and downloads. Till web-based soft phone is being developed, agents can use any soft phone to answer incoming calls.

Modifications have been made in the following:

Call Queue

Agent Module