by admin | Mar 25, 2023 | Uncategorized
Certainly, here is a list of some of the regulations related to auto dialers in several countries : 1. USA : In the USA, auto dialers are regulated by the Federal Communications Commission (FCC), which enforces the Telephone Consumer Protection Act (TCPA) and the...
by admin | Mar 13, 2023 | Uncategorized
In today’s competitive business world, effective communication with customers is the key to success. One way to achieve this is through integrating customer relationship management (CRM) software with an call center software, CTI system, or IVR system. In this...
by admin | Jan 18, 2023 | Uncategorized
Agent : A call center agent handles incoming or outgoing customer calls for an organization. A call center agent might handle account inquiries, customer complaints or support issues. An agent who manages both incoming and outgoing customer calls is also referred to...
by admin | Jan 18, 2023 | monitoring, Uncategorized
ICTBroadcast has a very powerful campaign monitoring and reporting feature. Monitoring of a running campaign is very important because it basically allows you to determine if your campaign is working as expected and your target audience is listening to the message...
by admin | Jan 4, 2023 | Uncategorized
Administration Guide: Version : 5.4 Last Updated : 19/01/2023 ICTBroadcast is a product of ictinnovations 1. Overview: ICTBroadcast is white label, multilevel and multi-tenant unified communications contact center software supporting Voice, SMS; Fax and Email...
by admin | Jan 4, 2023 | Uncategorized
ICTBroadcast Earns Communications Software Recognition From a Leading B2B Review Platform ICTBroadcast has been awarded a top rating by a major software review platform—providing further evidence of the company’s position as a leading software provider to businesses...
