by admin | Jan 18, 2023 | Uncategorized
Agent : A call center agent handles incoming or outgoing customer calls for an organization. A call center agent might handle account inquiries, customer complaints or support issues. An agent who manages both incoming and outgoing customer calls is also referred to...
by admin | Jan 18, 2023 | monitoring, Uncategorized
ICTBroadcast has a very powerful campaign monitoring and reporting feature. Monitoring of a running campaign is very important because it basically allows you to determine if your campaign is working as expected and your target audience is listening to the message...
by admin | Jan 4, 2023 | Uncategorized
Administration Guide: Version : 5.4 Last Updated : 19/01/2023 ICTBroadcast is a product of ictinnovations 1. Overview: ICTBroadcast is white label, multilevel and multi-tenant unified communications contact center software supporting Voice, SMS; Fax and Email...
by admin | Jan 4, 2023 | Uncategorized
ICTBroadcast Earns Communications Software Recognition From a Leading B2B Review Platform ICTBroadcast has been awarded a top rating by a major software review platform—providing further evidence of the company’s position as a leading software provider to businesses...
by admin | Nov 25, 2022 | Uncategorized
ICTBroadcast has been awarded a top rating by a major software review platform—providing further evidence of the company’s position as a leading software provider to businesses worldwide. FinancesOnline has recognized our product with the Top 26 Call Center Software...
by admin | Oct 21, 2022 | Uncategorized
Recently ICT Innovations released ICTBroadcast Version 4.5.4. ICTBRoadcast is advance auto dialer software , predictive dialer software, progressive dialer , preview dialer and call center software with support of multi tenant and billing and payment management...
