Recently we have successfully integrated Vtiger CRM with ICTBroadcast using REST API of ICTBroadcast, the unified autodialer software.

The said integration enables the user to communicate directly with his contacts/customers directly from (CRM), either using general contacts lists or leads lists or opportunity lists or others. The said integration enables automation of the business process and enables the user to create and run campaigns directly from Vtiger CRM.

Following are some screenshots taken from Vtiger customer relationship management(CRM) deployment after integration with ICTBRoadcast autodialer along with instructions on how to run voice broadcasting campaigns

 

Step 1.

Login into VTiger CRM

Open Menus ==> Marketing ==> Leads

 

Step 2.

Select your contact numbers

Click on the More button and select Start Broadcasting

 

Step 3.

Enter your contact group name

Select Campaign type and click on New Campaign Button

 

Step 4.

Enter a Campaign Name, Select a message, Contact Group already selected (from VTiger Portal), and save it.

 

The said integration with the use of REST APIs enables automation of the business process and enables the user to create and run campaigns directly from any CRM like SuiteCRM, VtigerCRM, EspoCRM, YetiforceCRM, Flarepoint CRM, and others.

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Call center module in ICTBroadcast