How to configure SMS Trunk in ICTBroadcast ?

ICTBroadcast is a multi-tenant autodialer that can send thousands of voice messages, text messages, email, and fax simultaneously through campaigns. All this data is transmitted when Trunks is configured in ICTBroadcast. Kannel gateway and SMPP protocol are used in the trunk configuration. Following methods are used in ICTBroadcast there are two ways to configure trunks (Central and dedicated)

When a survey campaign start it asks a number of questions from the customer that they can respond to by using their telephone keypad?

Inbound survey campaigns, campaigns start and keep running in listening mode whenever a customer calls, survey campaign gets activated itself and start playing the pre-configured recordings/questions and saves the customer responses accordingly and prepare reports for administration. Inbound feature of survey campaign is helpful in many scenarios, especially it is suitable in countries where there are restrictions in outbound auto-dialing also it saves logs of financial and human resources. Customers are always attracted to the campaigns that give priority to their customers.

How to create Extension and queue and set the dialing pace/ratio?

The agents/extension are embedded WebRTC based VoIP phones in which will remain connected to the main server. It is also responsible for inbound and outbound calls, transfer calls as well as sending DTMF. An agent can access contents, contacts from a single application. The following steps are listed below to create an agent/extension in ICTBroadcast.

agent in ICTBroadcast

How to configure SMS Trunk in ICTBroadcast?

ICTBroadcast is a multi-tenant autodialer that can send thousands of voice messages, text messages, email, and fax simultaneously through campaigns. All this data is transmitted when Trunks is configured in ICTBroadcast. Kannel gateway and SMPP protocol are used in the trunk configuration. Following methods are used in ICTBroadcast there are two ways to configure trunks (Central and dedicated)

How to add more contacts fields in ictbroadcast?

ICTBroadcast facilitates their users to add more contact fields in contact information as per requirement. There are simple steps are listed below to add more fields:

Navigate to Campaigns in the main-men, then click on campaign default settings. Click on the contact option on-page, it will open the general contact configurations form. By default following settings are available in the system.

How to setup billing/rate plan in ICTBroadcast?

ICTBroadcast has an integrated billing system and allows real-time control of calls and campaigns according to available funds. To set billing/rate-plan following steps are listed below:

Regions

There is a list of regions available in the system if you need to add a new region specifically ICTBroadcast facilitates adding new regions. There are following steps are listed below:
Click on the Billing main menu, then click on the Regions menu.
A list of regions code and names will be available on the page as shown:

How to set up a new account in ICTBroadcast with payment?

The following steps are given below to set up a new account in SP:

Setup new user account:

ICTBroadcast supports advanced user management features like, billing management, system resources
assign extension, etc. You can add balance to a user account and the user can then run campaigns within
the available budget. Each outgoing call will check to ensure that sufficient funds are available.
Click on administration in the main menu, a list of users will be shown on the page.

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