FAQ

How to prepare Voice Recordings ?

The required format of sound file need to 8 Khz sampling rate , 16 bit mono and supported types is wav file

You can use one of following methods to create 8 khz 16 bit mono wav files

a. Microsoft Windows built-in recording tool "Sound Recorder"

1. Click on "start" button on windows operating system.
2. Click on "All Programs"
3. Click on "Accessories"
4. Click on "Entertainment"
5. Click on "Sound Recorder"
6. Record your voice through mic using start and stop buttons
7. Click on File menu
8. Click on "Save as"
9. Enter proper file name

What are bottlenecks of concurrent channel capacity of system ?

The concurrent channel capacity of system can be limited by following factors

a. Server Hardware , A dual core 3.0 GHZ system can support more than 500 concurrent channels

b. Voip Provider / Gateway does limit number of concurrent channels

c. Internet Bandwidth and codec selection can limit number of concurrent channels , g.729 use more processing power while g.711 uses more bandwidth resources

Related content

ICTBroadcast support multiple sip trunks

How agents can register with System ?

Agents can be registered with ICTBroadcast system remotly using either softphone or IP Phone by using extension number , extension password and ICTBroadcast Ip address as proxy / registrar / domain

Free Softphone from zoiper or xlite are recommended to register with ICTBroadcast System.

Following is zoiper example

1. Download zoiper classic softphone (free) at your Desktop using following links
http://www.zoiper.com/softphone/

2. Unzip & install on Desktop

3. Double Click on zoiper icon to execute softphone

4. Click on "Options" tab.

5. Click on "Add new Sip Account"

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