Happy New Year. May the New Year bring you warmth of love, and a light to guide your path towards a positive destination.

On the eve of the new year , We are pleased to announce the release of ICTBroadcast version Version 4.0

Following are the main features introduced in ICTBroadcast 4.0

Advance Call Centre addon

ICTBroadcast Version 4.0 support advance inbound / outbound call centre featuring webrtc based webphone, agent performance evaluation, complete call statistics as well live queue / agent and campaign statistics

Following pages will give you more details





Predictive Dialer support and three mode of communications , Inbound / Outbound and Dynamic mode supported

ICTBroadcast Version 4.0 features predictive dialling as well auto dialling and press 1 campaign , ICTBroadcast features both inbound and outbound as well as dynamic mode of communications, dynamic mode of communications means that you can change the behavior of a campaign in real time such as add a new number to be called using Rest API’s

Following pages will give you more details




Integration Campaign support

ICTBroadcast Integration campaign is latest innovation in telemarketing and auto-dialling industry , It empowers sales managers to automatically register new customers , book orders, sale packages or upgrade their existing packages . ICTBroadcast Integration campaign enables businesses to automatically invoke software registration process with just one key press from recipient / customers. It plays pre recorded voice messages offering customer / recipients new packages / services / offerings and ask customers to press a specific key if interested and when interested customer press said key , ICTBroadcast invokes registration process calling specific URL / API's that automatically register new customers, orders or register them for packages accordingly .

Following page will give you more details


Advance IVR Studio inclusion

ICTBroadcast Auto dialer is bundled with an interactive web-based IVR Designer that enables its users to design custom IVR menus as they choose. IVR Designer / IVR Studio is simple, easy to understand and is based on drag-and-drop feature. Once a user has created an IVR, ICTBroadcast can broadcast and plays these IVRs to its customers

Following pages will give you more details



CRM Integration

ICTBroadcast is a system that can seamlessly integrates CTI with CRM. It brings all this information into one cohesive unit. The customer’s complete history with your business exists alongside a list of your deals; your emails, notes, and appointments live in one interface.

Following pages will give you more details