FAQ

How to troubleshoot your provider

If trunk successfully configured but calls still failing then you need to confirm following parameters

1. Caller ID
Do gateway / provider impose any caller id format / pattern or require some fixed caller id, If so what is it ?

2. Dialing Prefix
Do you need to prefix outgoing calls with certain prefix ? And please also confirm if you have to dial 0, 00 Or 01, 011 ?

3. Registration
Do said gateway / provider require registration, If so what username and password combination you have to use ?

How to integrate Elastix call centre module with ICTBroadcast?

Log in to ICTBroadcast system and start Interactive Campaign. After call is answered and recipient pressed key 1, call forwarded on Elastix's Queue and then it gets forwarded to live agent at his registered IP-phone / Soft-phone from queue.

Configuration

1. Create an extension in ICTBroadcast and assign it to any user like "admin"
2. Configure said extension in Elastix as inbound trunk like

host=ICTBroadcast IP address
username=extension username
secret=extension password
type=peer
insecure=invite

How to forward answered calls to External telephone number while doing Interactive Voice Broadcasting Campaign / Press 1 Campaign ?

1. Click Administration => Agents / Extensions
2, Click on Edit link of any extension at right hand side
3. Select "External Call Centre" at "forwarding" tab.
4. Enter IP Address and other information of Trunk needed to dial external Number
5. Enter External number with all prefixes needed
6. Assign to admin / user

Related Content

External Call Centre and ICTBroadcast

How to setup Recording studio so that user can record their voice messages directly through phone ?

Recording Studio
============

DIDs Administration
==============
1. Add new DID's
2. Select [System] as "Assigned to" and select [Recording Studio] against "usage" and save it
3.Publish these DID at your website or Email these DID's to update users to use these DID's for recording purpose

How to Record your voice message through published DID ?

1. Click on "My Account" at main menu and note account # and pin code
2. Dial one of available DID
4. On answer, IVR will ask to enter account number, Please enter account number and then press # key
5. IVR will ask to enter pin code , Please enter pin code and press # key
6. After the tone, Record your message and when done press # key
7. Now newly recorded voice message will be played which allow user to
press 1 for confirmation
press 2 to listen recorded message
press 3 to rerecord message

How ICTBroadcast Rating and Routing system works ?

ICTBroadcast GUI help user to create and manage countries, destinations , rates and routes and provide interface to search/filter destination based on country and .

Following are two important functions of GUI.

Filter Destinations

When user select a country ICTBroadcast use country dialing_code to fetch all matching prefixes from destination table..
When user select a region ICTBroadcast use region id to fetch all matching countries and also trigger above mentioned action.

Show Country Name

How to use ICTBroadcast for local prefixes and international prefixes?

By default ICTBroadcast is configured on international prefix format. So admin don't have to do anything if he/she wants to use international prefixes. All the regions, countries and destinations are already created.

However, If admin decides to use ICTBroadcast only for local destination and want to avoid extra (international prefix) digits, then admin can use following instruction to setup local or custom prefix system.

Clean all Existing Settings

How to add / modify form comments in ICTBroadcast Front End (SP Edition only)

Login at command prompt as root

Edit required front end file like like recording.php
Locate form function ending with "_form" like "recording_form"
Locate the text needed to be replaced and modify accordingly ( you can enter appropriate value for #title and #description tags)
If you decide to use "t" function then remember to include new text in translation file in /usr/ictbroadcast/wwwroot/translation directory

Following is example block from recording.php

How to translate ICTBroadcast into other language ?

ICTBroadcast support multi language and already have capability to switch to any of existing language however if some user does not found his language of choice , he can write his own translation file using following instruction

Login at command prompt as root

Change directory to translation directory using following command
# cd /usr/ictbroadcast/wwwroot/translation

Copy existing default translation file and rename it

Replace right side of "=" with translated text (new language text)

Save the changes

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