FAQ

How to configure a new installation of ICTBroadcast Service Provider Edition before you run campaigns ?

Login as admin

Add new Contact group and add Contacts either through web interface or through CVS file

Add voice recordings / SMS Messages / Fax Documents

Add new Trunks / Gateways

Add new destination

Add new routes

Add new Rates

Add sufficient funds to User account to make calls

Add Extension to transfer calls to your Call Centre for further support

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How ICTBroadcast Prefix Matching System Works ?

How ICTBroadcast do prefix matching ?

ICTBroadcast routing works with country + area or network prefix by prefix matching say we have following routes for prefix +39
+39
+39393
+39374
+39346
+39311

When system dials 3931118765 , pattern matching is done and two matches found +39 and +39311 as the later has more matched digits it will be selected and applied

when system dials 39300088789, pattern matching is done and only one match found +39 and it selected and applied

How to prepare system for ICTBroadcast installation

Basic hardware requirments

Following are minimum requirement to setup your own broadcasting platform

1. Server machine Dual Core 3.0 Ghz or higher with 4 GB Ram Minimum
2. Operating System CentOS 6.x or CentOS 7.x with ssh root access
3. Trunk / Gateway An account with wholesale voip company for voice / fax / sms transmission

There are two option to setup a Linux Server for ICTBroadcast Installation

Can I have technical support services free of cost ?

Yes, We do offer free installation, configuration and support services for 15 days with ICTBroadcast Enterprise Edition and one month support service with ICTBroadcast SP Edition pacakges during our working hours to make sure our valued customer become familiar and used with functionality of application .

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How to prepare system for ICTBroadcast installation

What are basic hardware requirments to setup ICTBroadcast ?

We will install & configure ICTBroadcast software on provided Server machine according to your requirements

Following are minimum requirement to setup your own broadcasting platform

1. Server machine Dual Core 3.0 Ghz or higher with 4 GB Ram Minimum
2. Operating System CentOS 6.x or CentOS 7.x with ssh root access
3. Trunk / Gateway An account with wholesale voip company for voice / fax / sms transmission

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What are ICTBroadcast Software edition available ?

ICTBRoadcast software is available in following editions

1. ICTBroadcast Enterprise Edition

ICTBRoadcast Enterprise Edition is suitable for SMBs and Enterprisers with multiple users of system for their own telemarketing and mass communications needs like mass communicating with their employees , customers and promote company's products and services .

ICTBroadcast Enterprise Edition is web based multiuser , multi tenant with supporting a verity of campaigns .

How to prepare Telephone Number List / Contact list

Contact Lists can be prepared using following methods

1. Manually adding Contacts

First you need to add a contact group

Click Contacts ==> Contact Group ==> Add new group
Enter name of group and select desired regions, countries and destinations
Click Save button at top

Secondly you need add new contacts to said group

Click Contacts ==> Contacts ==> Add new
Enter Phone number and other information and assign contact to groups
Click Save button at top

2. Importing from external file

Click Contacts ==> Contacts ==> Import
Select "Upload contacts via file"

What is format of external file / contact list file?

The format of external file needs to be in CSV (comma seperated values) format as show below

"923330000000","First Name","Last name","email@domain.com","address", "custome value 1","custome value 3","custome value 3","comments"
"923331111111","First Name","Last Name","other@domain.com","address", "custome value 1","custome value 3","custome value 3","comments"

First fields (Telephone numbers) is mandatory and other fields are optional , it means you can prepare a contact list file with only telephone numbers as show below

"923300000000"
"923331111111"

What type of Voip Providers / Trunks / Gateways ICTBroadcast support ?

ICTBroadcast support SIP / IAX and PSTN gateways / voip providers for voice and fax broadcasting , voip provider / gateway needs to to support fax using T.38 / G.711 pass trhough or T.30 (PSTN)

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How to prepare Voice Recordings ?

The required format of sound file need to 8 Khz sampling rate , 16 bit mono and supported types is wav file

You can use one of following methods to create 8 khz 16 bit mono wav files

a. Microsoft Windows built-in recording tool "Sound Recorder"

1. Click on "start" button on windows operating system.
2. Click on "All Programs"
3. Click on "Accessories"
4. Click on "Entertainment"
5. Click on "Sound Recorder"
6. Record your voice through mic using start and stop buttons
7. Click on File menu
8. Click on "Save as"
9. Enter proper file name

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