FAQ

How to translate ICTBroadcast into other language ?

ICTBroadcast support multi language and already have capability to switch to any of existing language however if some user does not found his language of choice , he can write his own translation file using following instruction

Login at command prompt as root

Change directory to translation directory using following command
# cd /usr/ictbroadcast/wwwroot/translation

Copy existing default translation file and rename it

Replace right side of "=" with translated text (new language text)

Save the changes

How to configure a new installation of ICTBroadcast Service Provider Edition before you run campaigns ?

Login as admin

Add new Contact group and add Contacts either through web interface or through CVS file

Add voice recordings / SMS Messages / Fax Documents

Add new Trunks / Gateways

Add new destination

Add new routes

Add new Rates

Add sufficient funds to User account to make calls

Add Extension to transfer calls to your Call Centre for further support

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Selecting a wholesale voip provider

How ICTBroadcast Prefix Matching System Works ?

How ICTBroadcast do prefix matching ?

ICTBroadcast routing works with country + area or network prefix by prefix matching say we have following routes for prefix +39
+39
+39393
+39374
+39346
+39311

When system dials 3931118765 , pattern matching is done and two matches found +39 and +39311 as the later has more matched digits it will be selected and applied

when system dials 39300088789, pattern matching is done and only one match found +39 and it selected and applied

How to prepare system for ICTBroadcast installation

Basic hardware requirments

Following are minimum requirement to setup your own broadcasting platform

1. Server machine Dual Core 3.0 Ghz or higher with 4 GB Ram Minimum
2. Operating System CentOS 6.x or CentOS 7.x with ssh root access
3. Trunk / Gateway An account with wholesale voip company for voice / fax / sms transmission

There are two option to setup a Linux Server for ICTBroadcast Installation

What are basic hardware requirments to setup ICTBroadcast ?

We will install & configure ICTBroadcast software on provided Server machine according to your requirements

Following are minimum requirement to setup your own broadcasting platform

1. Server machine Dual Core 3.0 Ghz or higher with 4 GB Ram Minimum
2. Operating System CentOS 6.x or CentOS 7.x with ssh root access
3. Trunk / Gateway An account with wholesale voip company for voice / fax / sms transmission

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What are ICTBroadcast Software edition available ?

ICTBRoadcast software is available in following editions

1. ICTBroadcast Enterprise Edition

ICTBRoadcast Enterprise Edition is suitable for SMBs and Enterprisers with multiple users of system for their own telemarketing and mass communications needs like mass communicating with their employees , customers and promote company's products and services .

ICTBroadcast Enterprise Edition is web based multiuser , multi tenant with supporting a verity of campaigns .

How to prepare Telephone Number List / Contact list

Contact Lists can be prepared using following methods

1. Manually adding Contacts

First you need to add a contact group

Click Contacts ==> Contact Group ==> Add new group
Enter name of group and select desired regions, countries and destinations
Click Save button at top

Secondly you need add new contacts to said group

Click Contacts ==> Contacts ==> Add new
Enter Phone number and other information and assign contact to groups
Click Save button at top

2. Importing from external file

Click Contacts ==> Contacts ==> Import
Select "Upload contacts via file"

What is format of external file / contact list file?

The format of external file needs to be in CSV (comma seperated values) format as show below

"923330000000","First Name","Last name","email@domain.com","address", "custome value 1","custome value 3","custome value 3","comments"
"923331111111","First Name","Last Name","other@domain.com","address", "custome value 1","custome value 3","custome value 3","comments"

First fields (Telephone numbers) is mandatory and other fields are optional , it means you can prepare a contact list file with only telephone numbers as show below

"923300000000"
"923331111111"

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