There are many features and campaigns offered by ICTBroadcast and Inbound IVR is one of them. IVR campaign dials number from the contact list, on the answer by the recipient, play recorded message and if recipient presses desired key, it forwards recipient to a live agent for further call handling.
This campaign works like an IVR system. User publishes incoming numbers (DIDs), interested callers call these numbers, and listen to a pre-recorded voice message. If the caller presses the specified key, the call will be forwarded to live agents for further call handling. When the user selects this campaign, it will open a form that lists all the options and settings for creating this campaign. The general parameters that need to fill out for this campaign are: