Unified Communication is an integrated communication system it consist wide range of applications and technologies which control at a single communication platform. Unified Communication support real time communications like Video conferencing,instant messaging,call control,VoIP and as well non real time communications like unified messaging,integrated voicemail, e-mail, SMS and fax.
Virtual PBX is a hosted communication service provider that pioneered the type of private branch exchange (PBX) technology. It transmit call over the internet as data without the headache of on-site PBX.
Virtual PBX is a comprehensive cost effective VoIP telephone service to small businesses. It is owned and maintained off site through a Virtual PBX service provider.
Cloud call center is also known as hosted call center, virtual call center and call center as a services. It is hosted on a cloud rather than on a host site. It is a network based solution, provider of the call center takes all headache of equipment, maintenance and operation and provide solution to businesses in a monthly and annually subscription model.
Predictive dialer is an outbound calling system mostly used in call center to increase the efficiency of call center. It is computer based autodialer software that automatically calls a list of telephone numbers, screens the unnecessary calls such as answering machines and busy signals, and then connects agent with the customer. Predictive dialer has ability to predict the average handle time, agent availability,
Direct Inward Dialing (DID) provided by telco companies which allow outside caller/customer to directly connect with an companies inside sales team through Private Branch Exchange(PBX). DID is an direct method of marketing, PBX consist of one or more DIDs number and it allow caller to connect the system and navigating the different extensions and departments using voice menus and other interactive response
VoIP or Voice over Internet Protocol is a modern communication method which enable to make phone calls by using internet connection instead of using analog telephone lines. Usually VoIP allow you to call those who received the calls on internet. By using interconnected VoIP service you will be able to call land lines number and also received from landmines numbers. VoIP enable business and computer user to
Software as a service (SaaS) is also known as hosted software is a method which provides access to software and its functions remotely as a Web-based service over the Internet. SaaS provider install and maintain software our self and provide the access of the software which you can access over the internet. Now no need to worry about the complex software installation and hardware management.
Inbound telemarketing is also known as soft calling is refers to calls made by consumers to the business for assistance, or we can say that
call centers that take incoming calls from customers. In inbound telemarketing campaign agents wait for the calls comes to in. Inbound campaign is more result oriented as compare to outbound campaign. In inbound campaign prospective clients contact to the companies or organization
Automated Telemarketing is a good way to boost company return on investment(ROI). Through telemarketing we can promote business product and service, telemarketing is a immediate sales generation processes. Telemarketing is a process of direct marketing in which sales representative over the phone or face to face solicits customer to buy services or product. An excellent telemarketer software always provide help for companies
Bulk voice broadcasting is a good method of advertisement between the businesses. It allow businesses to broadcast their messages to hundred of thousand of people at a time. For bulk voice broadcasting needed pre recorded voice message, contact list and autodialer software like. Autodialer software which supported bulk voice broadcasting take contact and recorded message from database and dialed hundred of number at a time. Now a days many businesses are using bulk voice broadcasting method for the promotion of product and services.