ICTBroadcast unified communications autodialer and predictive dialer Version 4.1 released
Pleased to announce the released of ICTBroadcast Version 4.1 https://www.ictbroadcast.com with following new features
An advance predictive dialer with unified communications support
ICTBroadcast advance predictive dialer with unified communication support is a performance and productivity accelerating call center software that provides multiple services in a single product. The advanced predictive dialer is an extremely powerful tool for improving customer satisfaction and boosting marketing services.
ICTBroadcast Enterprise Life Time License For USD 20 Only
Complete Call center & Telemarketing Software for USD 20
We are offering a huge discount on all one time ICTBroadcast License with the latest auto dialing features such as WebRTC based web phone for agents, IVR Studio , SMS, Email, Fax, and Voice-based auto dialer and predictive dialer scenarios.
WEBRTC BASED WEBPHONE for ICTBroadcast auto dialer
ICT Innovations brings another amazing feature for call centers and Agents support! Web Phone. ICTAgent support Voice,SMS,Fax and email communications technologies however here we will discuss only voice communications.
What is a WebPhone? and How does it help Agents?
ICTBroadcast integration with remote applications | webhook notifications | push call status
Recently ICT Innovations released Integration addon , Integration addon enable ICTBroadcast admin / user to configure campaigns to post or send call related events to remote systems / third party applications also called push call status / web hook notifications . ICTBroadcast can use 3rd party APIs to communicate with remote system.
Comparison and Introduction to different types of automatic dialing systems | autodialer | predictive dialer for Call Center
Following are commonly used types of automatic dialing system in the year 2020
ICTBroadcast Version 4.0 Released with advance features
Happy New Year. May the New Year bring you warmth of love, and a light to guide your path towards a positive destination.
On the eve of the new year , We are pleased to announce the release of ICTBroadcast version Version 4.0
Following are the main features introduced in ICTBroadcast 4.0
Automatic voice call recording support in ICTBroadcast for both inbound and outbound broadcasting scenarios | Auto dialer and call recording software
ICTBroadcast does support automatic call recording for all type of voice broadcasting and telemarketing campaigns including , inbound campaign, press 1 campaign, agent campaign and other types of telemarketing campaigns . Admin can retrieve / export all call recording data from MySQL database accordingly also admin can configure automated call recording options as per his requirements .
How ICTBroadcast predictive dialer works | Technical and Design details
Predictive Dialer
ICTBroadcast is best predictive dialer for call centers
In this document we have discussed that how we have implemented the predictive dialer capability in ICTBroadcast. while
implementing predictive dialing behaviour we faced two question.
Security measures taken to protect ICTBroadcast setup from hackers
sip based networks are always vulnerable to hacking and there needs proper security measures to make sip setups secure from external attacks and hacking to make organization more secure and stable and save them from loss , We have taken all security measure to secure sip network deployments like ICTBroadcast deployment also we make sure that it does not affect its performance
Follwoing are measures that we take to make ICTBroadcast deployment secure and reliable