Here you will find out how you can start predictive dialing.
The following are steps that should be completed before launching campaign with predictive dialer capabilities. Steps to launch a campaign (For Admin)
Steps required to start a predictive campaign
- Create Agent Extensions
- Create Queue / Skill Group
- Assign newly created agents / queue (skill group) to desired user
- Associate agents to newly created queue
- Create recordings (not needed for agent campaign)
- Create contact group
- Upload contacts
- Create and Launch a agent / interactive campaign
Steps for Agents to manage calls
- Login at agent panel
- Change agent status to ready
Please read Agent-Guide for more details