ICTBroadcast integration with remote applications | webhook notifications | push call status

Recently ICT Innovations released Integration addon , Integration addon enable ICTBroadcast admin / user to configure campaigns to post or send call related events to remote systems / third party applications also called push call status / web hook notifications . ICTBroadcast can use 3rd party APIs to communicate with remote system.

Comparison and Introduction to different types of automatic dialing systems | autodialer | predictive dialer for Call Center

Following are commonly used types of automatic dialing system in the year 2020

Auto Dialer

autodialers used to dial provided contacts list in bulk and on answer it can play pre-recorded voice recordings or play outbound IVR also it can ask the recipient to press a DTMF key to take appropriate action like forwarding call to agent, this particular campaign type is called press 1 campaign (https://www.ictbroadcast.com/press-1-campaign-for-interactive-voice-broa...)

ICTBroadcast Version 4.0 Released with advance features

Happy New Year. May the New Year bring you warmth of love, and a light to guide your path towards a positive destination.

On the eve of the new year , We are pleased to announce the release of ICTBroadcast version Version 4.0

Following are the main features introduced in ICTBroadcast 4.0

Advance Call Centre addon

ICTBroadcast Version 4.0 support advance inbound / outbound call centre featuring webrtc based webphone, agent performance evaluation, complete call statistics as well live queue / agent and campaign statistics

Automatic voice call recording support in ICTBroadcast for both inbound and outbouund broadcasting scenarios | Auto dialer and call recording software

ICTBroadcast does support automatic call recording for all type of voice broadcasting and telemarketing campaigns including , inbound campaign, press 1 campaign, agent campaign and other types of telemarketing campaigns . Admin can retrieve / export all call recording data from MySQL database accordingly also admin can configure automated call recording options as per his requirements . ICTBroadcast also support custom IVR based campaign where user / admin can design telemarketing campaigns as per his custom requirements with drag and drop tools

ICTBroadcast with complete inbound / outbound call center with power dialing and predictive dialing capabilities | Best dialer for call centers

Predictive Dialer

ICTBroadcast is best predictive dialer for call centers

In this document we have discussed that how we have implemented the predictive dialer capability in ICTBroadcast. while
implementing predictive dialing behaviour we faced two question.

Security measures taken to protect ICTBroadcast setup from hackers

sip based networks are always vulnerable to hacking and there needs proper security measures to make sip setups secure from external attacks and hacking to make organization more secure and stable and save them from loss , We have taken all security measure to secure sip network deployments like ICTBroadcast deployment also we make sure that it does not affect its performance

Follwoing are measures that we take to make ICTBroadcast deployment secure and reliable

ICTBroadcast Enterprise Edition Licenses absolutely free , Great offer for limited time

Note: The said offer has been expired meanwhile please check free monthly license of ICTBroadcast autodialer app

On the eve of completion of 10 years of ICTBroadcast , the unified telemarketing software, We are pleased to offer free ICTBroadcast Enterprise Edition 2 channels , 5 channels , 10 channels and 50 channels licenses.

Limited licenses available

Register immediately

Integeration of ICTBRoadcast auto dialer with SalesForce CRM to run voice , fax or SMS campaigns using SalesForce CRM contacts

Salesforce CRM is an award-winning solution created by Salesforce as part of its extensive sales and marketing solutions under the Salesforce brand including separate systems for: analytics, marketing, service, and community cloud.

As a CRM, the software helps you to track all customer information and interactions in one location to follow more leads. The Lead Management, Marketing Automation, Sales Data, and Partner Management apps let you to follow these leads until they are ready for conversion.

Integeration of ICTBRoadcast auto dialer with YetiForce CRM to run Voice Broadcasting campaigns directly from YetiForce CRM.

ICTBroadcast Autodialer Application offers a full suite of telemarketing campaigns like Voice broadcasting, Fax broadcasting, SMS messaging, Survey and Polling , Appointment reminder, Press 1 camapaign, Interactive Campaign , Inbound campaigns also it offers REST API's to integerate any third party application with it to automate CRM business process and communicate with customers / contacts in effective way . ICTBroadcast REst api offer opportunity to integrate with any open source CRM's like SuiteCRM, SugarCRM, EspoCRM, Yetiforce, Vtiger, flatefree, flarepoint CRM with ease

Twillio Elastic SIP Trunk configuration with ICTBroadcast, the unified communications autodialer

In this blog, we have configured Twilio's elastic sip trunk with ICTBRoadcast that gives our customer to avail features of both platforms same time, work with Twilio platform and ICTBroadcast . Twilio offer SIP trunking option to wholesale providers working with sip compliant termiantions , following you will find details about Twilio sip trunk

SIP Trunking