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Dialog flow implementation in Call center and Auto dialer software

by admin | May 15, 2023 | blog

Introduction: Call centers are an essential part of businesses that rely on customer support and sales. These centers handle a large volume of calls, which can be overwhelming and time-consuming for agents. Auto dialer software can help call centers to manage their...

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Forward to agent on answer without playing IVR

Apr 13, 2022 | Uncategorized

Testing Press 1 Campaign / IVR with WEBRTC based webphone / Call Center module

Apr 13, 2022 | webrtc

##### Note : Please configure Gateway / sip provider account , add contact and voice recording before going through these instructions Create Agent through Admin / User Portal - Visit https://your-domain.com/login.php?action=user - login as admin - create extension in...

ICTBroadcast Server Provide Admin Guide

Apr 12, 2022 | agent-management

ICTBroadcast SP Edition Version: 4Last Updated: 20/08/2019By: ICT broadcastEmail: info@ictbroadcast.com Administration Guide Thank you for purchasing ICTbroadcast. If you have any questions that are beyond the scope of this help file, please feel free to email via...

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