VoIP or Voice over Internet Protocol is a modern communication method that enables to make phone calls by using an internet connection instead of using analog telephone lines. Usually, VoIP allows you to call those who received the calls on the internet. By using interconnected VoIP service you will be able to call landlines numbers and also received from landmines numbers. VoIP enables business and the computer user to do telephony calls from a desktop computer which is equipped with a VOIP phone. VoIP communication provides significant benefits to their user.
Unified Communication is an integrated communication system that consists of a wide range of applications and technologies which control a single communication platform. Unified Communication supports real-time communications like Video conferencing, instant messaging, call control, VoIP, and as well non-real-time communications like unified messaging, integrated voicemail, E-Mail, SMS, and fax.
Unified communication is consists of a wide range of features to strengthen your business. Businesses can utilize unified communication to achieve different purposes. Some of the features which unified communication provides are:
- Internet telephony
- Instant messaging
- Video conferencing and broadcasting
- Screen sharing
- Call control
- Speech recognition
- Email marketing and broadcasting
- Bulk SMS broadcasting and messaging
- Voice survey and polls
- Fax blasting
- Voice broadcasting
- Inbound campaign
- Interactive voice broadcasting
- Answering machine detection(AMD)
- DNC and opt-out for compliance
- IVR designer
- Custom caller id
- Multi-tenant and multi-campaign
- Scalability and load balancing
Difference Between VoIP and Unified Communication
We often talk about unified communication and VoIP they are separate products. The main difference between UC and VoIP is the scope of the products. VoIP is IP based phone service and just focus on Internet-based calling, while unified communication(UC) focuses on company-wide communication, it is not only voice calling but also video conferencing and broadcasting, instant messaging, fax blasting, scalability, and load balancing, call control, etc all present in one product.