In today’s fast-paced business world, effective communication is crucial for success. The ability to quickly reach out to customers, prospects, and stakeholders is a critical factor in achieving business goals. This is where autodialer software comes into play....
Agent Evaluation module: Agent Evaluation is a great module that will help you to measure agents’ work performance. One of the keys to the success of the performance management process is to have good agent evaluation forms. Agent Evaluation module will help you to...
Pleased to announce that we have successfully tested and deployed Google dialogflow with ICTBroadcast. Google Dialogflow is a natural language understanding platform that makes it easy to design and integrate a conversational user interface into smart application,...
Agents It is the same as the previous extension that any agent can register on some softphone. However, because of the introduction of call center related features, some modification has also been made to this type of the extension. The new features of this extension...
Agents can be registered with ICTBroadcast system remotly using either softphone or IP Phone by using extension number , extension password and ICTBroadcast Ip address as proxy / registrar / domain Free Softphone from zoiper or xlite are recommended to register with...
There are the following four agents’ performance/evaluation reports, that can be used by user/admin to check / monitor system progress. Queue Statistics: Live statistics about queues Live Statistics: Live statistics about agents Agent Statistics : Agent activity...
