BLOGS
ICTBroadcast use Rest API to Integration with any CRM
In today’s competitive business world, effective communication with customers is the key to success. One way to achieve this is through integrating customer relationship management (CRM) software with an call center software, CTI system, or IVR system. In this...
Top Technology Trend in 2023
Overview: The technology trend is constantly evolving, and 2023 is set to bring about new and exciting advancements and innovations. From artificial intelligence to extended reality, from 5G networks to quantum computing, technology is poised to impact every aspect of...
ICTBroadcast call center software with advanced call center agent functionality
Agent : A call center agent handles incoming or outgoing customer calls for an organization. A call center agent might handle account inquiries, customer complaints or support issues. An agent who manages both incoming and outgoing customer calls is also referred to...
ICTBroadcast Reports , Monitoring and Live Statistics
ICTBroadcast has a very powerful campaign monitoring and reporting feature. Monitoring of a running campaign is very important because it basically allows you to determine if your campaign is working as expected and your target audience is listening to the message...
ICTBroadcast Agent Evaluation Report
Agent Evaluation module: Agent Evaluation is a great module that will help you to measure agents’ work performance. One of the keys to the success of the performance management process is to have good agent evaluation forms. Agent Evaluation module will help you to...
ICTBroadcast Admin Guide
Administration Guide: Version : 5.4 Last Updated : 19/01/2023 ICTBroadcast is a product of ictinnovations 1. Overview: ICTBroadcast is white label, multilevel and multi-tenant unified communications contact center software supporting Voice, SMS; Fax and Email...
ICTBroadcast Earns Communications Software Recognition From a Leading B2B Review Platform
ICTBroadcast Earns Communications Software Recognition From a Leading B2B Review Platform ICTBroadcast has been awarded a top rating by a major software review platform—providing further evidence of the company’s position as a leading software provider to businesses...
ICTBroadcast Earns Communications Software Recognition From a Leading B2B Review Platform
ICTBroadcast has been awarded a top rating by a major software review platform—providing further evidence of the company’s position as a leading software provider to businesses worldwide. FinancesOnline has recognized our product with the Top 26 Call Center Software...
ICTBRoadcast Version 4.5.4 released, the best auto dialer and call center software
Recently ICT Innovations released ICTBroadcast Version 4.5.4. ICTBRoadcast is advance auto dialer software , predictive dialer software, progressive dialer , preview dialer and call center software with support of multi tenant and billing and payment management...
Call Center Software VS Help Desk software : 8 Key Differences
When managing a business, there are many software options to choose from. Two popular options are call center software and help desk software. While both options can be beneficial, there are some key differences between the two. Here’s a look at the key differences...
10 Tips to Find the Right Call Center Software
Mostly on the market, there are several call center software that includes more than six different kinds of these technologies. Not to mention the variety of call center software solutions that interface with the numerous software tools. Businesses have utilized call...
Hubspot CRM integration with ICTBRoadcast autodialer to empower Vtiger to interact with customers smartly using unified communications
HubsSpot CRM Create your account in hubspot crm or you can also login using your google account. Add Contacts Select Contacts => Contacts from menu. Select Create contact button from right side Create contact form will be open then enter value in fields and click...
ICTBroadcast an Advance Telemarketing Software
ICTBroadcast an Advance Telemarketing Software In order to make each business unified, ICTBroadcast is telemarketing, networking, and collaboration software. For various types of teams, it offers a full suite of social collaboration, communication, and management...
STIR / SHAKEN
STIR/SHAKEN is a network of interconnected standards. Security Telephone Identity Revisited (STIR) and Signature-based Handling of Asserted Information Using Standard Keys (SHAKEN) are acronyms for the established standards.
How to add Email Trunk in ICTBroadcast
ICTBroadcast is a mulit-tenant autodialer that can send thousands of voice messages, text messages, email, and fax simultaneously through campaigns. All this data is transmitted when Trunks is configured in ICTBroadcast. Kannel gateway and SMPP protocol are used in...
ICTBroadcast auto dialer and call center software integration with WHMCS to empower customers with complete ecommerce functionality.
ICTBroadcast and WHMCS Integration ICTBroadcast WHMCS module integrates WHMCS and ICTBroadcast SP Edition and adds complete ecommerce functionality in ICTBroadcast setup. ICTBroadcast WHMCS module will automate business processes and it will automate client account...
Session Initiation Protocol (SIP) Auto Dialer | Difference Between SIP, VoIP & Twilio Auto Dialer
What is an SIP Auto Dialer? Session Initiation Protocol (SIP) is the protocol for initiating session calls. This protocol is designed to allow users to create, modify, and terminate multimedia sessions using the Internet Protocol. This is the application layer...
Autodialer laws and regulations | TCPA compliant auto dialer
What is Autodialer? The software that automatically dials numbers is known as a autodialer. Their names suggest that they have the common function of automatically dialing telephone numbers, which (as their name suggests) they can do in a variety of ways. When it is...
How to Map Contacts Fields in ICTBroadcast?
ICTBroadcast allows users to manage contacts in form of a group. There are different ways to upload contact groups in ICTBroadcast such as: Upload contacts via standard file Upload contacts via a custom file Copy contacts from an existing group Continue without import...
Empower your business using the integration of Dialog Flow with ICTBroadCast auto dialer software
Dialog flow is a simple, to the point and highly scalable inbound telemarketing tool. It is a software that integrates with ICTBroadcast auto dialer software, which allows companies to create more personalized calls. Dialog flow allows you to offer customizable...