by admin | Jan 31, 2023 | call center
Overview: The technology trend is constantly evolving, and 2023 is set to bring about new and exciting advancements and innovations. From artificial intelligence to extended reality, from 5G networks to quantum computing, technology is poised to impact every aspect of...
by admin | Oct 14, 2022 | call center
Mostly on the market, there are several call center software that includes more than six different kinds of these technologies. Not to mention the variety of call center software solutions that interface with the numerous software tools. Businesses have utilized call...
by admin | Jun 4, 2022 | call center
ICTBroadcast and WHMCS Integration ICTBroadcast WHMCS module integrates WHMCS and ICTBroadcast SP Edition and adds complete ecommerce functionality in ICTBroadcast setup. ICTBroadcast WHMCS module will automate business processes and it will automate client account...
by admin | May 5, 2022 | agent, agent-management, auto dialer, blogs, call center, integration
ICTBroadcast auto dialer software integration with Google DialogFlow Pleased to announce that we have successfully tested and deployed Google dialogflow with ICTBroadcast. Google Dialogflow is a natural language understanding platform that makes it easy to design and...
by admin | Oct 8, 2021 | call center
Predictive dialers always increase agent efficiency. Dropping time can indeed be expensive when it comes to both sales and customer service. Fortunately, call centers are empowered, through automated technology, with a predictive dialing solution. To originate calls...
by admin | Oct 7, 2021 | call center
ICTBroadcast includes advance and complete inbound and outbound Call Center functionalities with power dialing, inbound dialing, dynamic dialing, press 1, and predictive dialing modes also ICTBroadcast offers rest API to integrate with any third-party application....
