AI-Powered · Multi-Tenant · Open Source
AI-Powered Call Center Software for ITSPs & Enterprises
ICTBroadcast is a white-label, multi-tenant auto dialer and call center software platform — predictive dialing, drag-and-drop IVR, REST API and unified voice / SMS / fax / email — trusted by 1500+ businesses worldwide.
1,500+
Customers
60+
Countries
20+
Years building
5
Dialing modes
4
Unified channels
The complete call center software platform
From outbound predictive dialing to inbound IVR routing — ICTBroadcast handles every conversation channel your business uses, all from a single, multi-tenant platform built on open-source Asterisk.
AI predictive dialer
Five dialing modes — predictive, progressive, power, preview, manual — with AMD, DNC and TCPA-aware throttling.
Unified channels
Voice broadcasting, SMS, fax, email, WhatsApp and live chat on one campaign engine and one billing system.
White-label & multi-tenant
Resell the platform as your own. Independent tenants, branding, rate decks and dashboards — built in.
Every channel your customers use
Reach contacts the way they prefer — and answer them on the same platform.
Voice broadcasting
Press-1, voice surveys, IVR campaigns, predictive & progressive dialing.
SMS & SMS chat
Bulk SMS, two-way chat, personalised tokens, full delivery reporting.
Fax broadcasting
T.38 and G.711 fax. Batch send, status tracking, retry policies.
Email campaigns
Personalised templates, custom tokens, opens & clicks tracking.
WhatsApp & chat
WhatsApp Business and website live chat, all in one agent inbox.
IVR + Surveys
Drag-drop designer, unlimited menu levels, voice-survey reporting.
Five dialing modes — one platform
From compliance-heavy collections to high-volume outbound sales, pick the mode that fits the conversation.
01
Best for high volume
Predictive
Dials multiple numbers per agent; drops machine-detected calls.
02
Balanced & safe
Progressive
One call per available agent. Zero abandon-rate risk.
03
Maximum throughput
Power
Fixed ratio dialing. Tune the multiplier per campaign.
04
Higher-quality calls
Preview
Agents read context first, then click to dial.
05
REST API or manual
Dynamic
Trigger dials from your CRM, ticket system or app.
Enterprise-grade call center software features
Twenty years of telephony platform engineering means the boring, mission-critical pieces are already solved.
REST API
Push contacts, trigger calls, pull CDRs and recordings — bundled free in SP Edition.
TCPA · AMD · DNC
Answering Machine Detection, master and user DNC lists, calling-hour rules.
Agent & Supervisor panels
Web agent console with live whisper / barge, stats, dispositions and call scripts.
Multi-service billing
Per-service rate decks, real-time call & campaign caps, prepaid balance.
Personal tokens
Insert lead, account, balance, date — into voice prompts, SMS and emails.
Survey campaigns
Voice surveys and inbound IVR surveys with auto-generated reports.
CRM integrations
SugarCRM, SuiteCRM, vTiger, custom REST — bidirectional sync.
Multi-tenant white-label
Separate dashboards, branding and billing per tenant — built in.
Built on Asterisk
Open-source telephony core. No vendor lock-in. No per-channel licence tax.
Built for every kind of call center
From a 5-seat outbound team to a nationwide ITSP — the same platform fits very different businesses.
01
Call centers & BPOs
Inbound and outbound queues, predictive dialing, live monitoring, agent and supervisor panels.
02
ITSPs & telecom
Multi-tenant SP Edition, multi-service billing, payment management, REST API included.
03
Telemarketing & sales
Predictive dialing, CRM integration, custom tokens, recording and transcription.
04
Healthcare & clinics
Appointment reminders, refill alerts, follow-up surveys — voice, SMS and email.
SP Edition · For ITSPs
Resell hosted call center software under your brand
White-label the entire platform. Onboard tenants in minutes, bill per service (voice / SMS / fax), and integrate everything via REST API — now bundled at no extra cost.
Multi-tenant by default
Independent dashboards, branding and billing per tenant.
White-label, top to bottom
Logo, domain, palette, emails and PDFs all yours.
REST API — bundled free
Provision tenants, push CDRs, integrate any CRM.
Multi-service billing
Rate decks per voice / SMS / fax with retry logic.
Simple, flat-fee pricing
Buy outright or hosted. No per-agent licensing. No per-channel licence tax. See all packages →
Trial
14 days free
- Full features for evaluation
- Up to 2 concurrent calls
- Community support
- Hosted — no install needed
Standard
Hosted, single tenant
- Predictive, progressive, power dialing
- Voice, SMS, fax, email campaigns
- Drag-and-drop IVR designer
- Up to 30 concurrent calls
- Standard email support
SP Edition
Multi-tenant for ITSPs
- Unlimited multi-tenant accounts
- White-label branding & PDFs
- REST API bundled at no extra cost
- Multi-service billing
- Priority support & SLA
Stop guessing. Start dialing smarter.
Spin up the live demo in 60 seconds — no signup, no credit card. See predictive dialing in motion.