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AI-Powered · Multi-Tenant · Open Source

AI-Powered Call Center Software for ITSPs & Enterprises

ICTBroadcast is a white-label, multi-tenant auto dialer and call center software platform — predictive dialing, drag-and-drop IVR, REST API and unified voice / SMS / fax / email — trusted by 1,500+ businesses worldwide.

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1,500+

Customers

60+

Countries

20+

Years building

5

Dialing modes

Multiple

Unified channels

The complete call center software platform

From outbound predictive dialing to inbound IVR routing — ICTBroadcast handles every conversation channel your business uses, all from a single, multi-tenant platform built on open-source Asterisk.

AI predictive dialer

Five dialing modes — predictive, progressive, power, preview, manual — with AMD, DNC and TCPA-aware throttling.

Unified channels

Voice broadcasting, SMS, fax, email, WhatsApp and live chat on one campaign engine and one billing system.

White-label & multi-tenant

Resell the platform as your own. Independent tenants, branding, rate decks and dashboards — built in.

Every channel your customers use

Reach contacts the way they prefer — and answer them on the same platform.

Voice broadcasting

Press-1, voice surveys, IVR campaigns, predictive & progressive dialing.

SMS & SMS chat

Bulk SMS, two-way chat, personalised tokens, full delivery reporting.

Fax broadcasting

T.38 and G.711 fax. Batch send, status tracking, retry policies.

Email campaigns

Personalised templates, custom tokens, opens & clicks tracking.

WhatsApp & chat

WhatsApp Business and website live chat, all in one agent inbox.

IVR + Surveys

Drag-drop designer, unlimited menu levels, voice-survey reporting.

See all unified communication features

Five dialing modes — one platform

From compliance-heavy collections to high-volume outbound sales, pick the mode that fits the conversation.

01

Best for high volume

Predictive

Dials multiple numbers per agent; drops machine-detected calls.

02

Balanced & safe

Progressive

One call per available agent. Zero abandon-rate risk.

03

Maximum throughput

Power

Fixed ratio dialing. Tune the multiplier per campaign.

04

Higher-quality calls

Preview

Agents read context first, then click to dial.

05

REST API or manual

Dynamic

Trigger dials from your CRM, ticket system or app.

Explore the AI call center

Enterprise-grade call center software features

Twenty years of telephony platform engineering means the boring, mission-critical pieces are already solved.

+

REST API

Push contacts, trigger calls, pull CDRs and recordings — bundled free in SP Edition.

TCPA · AMD · DNC

Answering Machine Detection, master and user DNC lists, calling-hour rules.

Agent & Supervisor panels

Web agent console with live whisper / barge, stats, dispositions and call scripts.

Multi-service billing

Per-service rate decks, real-time call & campaign caps, prepaid balance.

Personal tokens

Insert lead, account, balance, date — into voice prompts, SMS and emails.

Survey campaigns

Voice surveys and inbound IVR surveys with auto-generated reports.

CRM integrations

SugarCRM, SuiteCRM, vTiger, custom REST — bidirectional sync.

Multi-tenant white-label

Separate dashboards, branding and billing per tenant — built in.

Built on Asterisk

Open-source telephony core. No vendor lock-in. No per-channel licence tax.

Built for every kind of call center

From a 5-seat outbound team to a nationwide ITSP — the same platform fits very different businesses.

01

Call centers & BPOs

Inbound and outbound queues, predictive dialing, live monitoring, agent and supervisor panels.

Learn more →

02

ITSPs & telecom

Multi-tenant SP Edition, multi-service billing, payment management, REST API included.

Learn more →

03

Telemarketing & sales

Predictive dialing, CRM integration, custom tokens, recording and transcription.

Learn more →

04

Healthcare & clinics

Appointment reminders, refill alerts, follow-up surveys — voice, SMS and email.

Learn more →

SP Edition · For ITSPs

Resell hosted call center software under your brand

White-label the entire platform. Onboard tenants in minutes, bill per service (voice / SMS / fax), and integrate everything via REST API — now bundled at no extra cost.

Explore SP Edition Talk to Sales

Multi-tenant by default

Independent dashboards, branding and billing per tenant.

White-label, top to bottom

Logo, domain, palette, emails and PDFs all yours.

REST API — bundled free

Provision tenants, push CDRs, integrate any CRM.

Multi-service billing

Rate decks per voice / SMS / fax with retry logic.

Creating Powerful CUSTOMER CONNECTIONS.

20+

Years of Experience
in Telecom Industry

50+

ITSP Customers

1,500+

Customers Worldwide

We couldn't have got where we are today without ICTBroadcast and the team's dedicated support. From the day we started our fax business, Tahir and his team have given us helpful advice and suggestions, and they're a pleasure to work with. After two years together they've earned our trust, and we'll keep growing our business with their range of professional products.
Kevin Zhoufaxbb.com, Mississauga, Canada
I'm very impressed with ICT Innovations. They're professional, reliable, easy to work with and have a great work ethic. They've delivered a variety of projects for my company, always on time and always to a high standard. Trust is at the top of our list when we choose who to work with, and we have plenty of it with Tahir and his team. ICTBroadcast is working extremely well for us, and we're excited to take it to the next level.
Kevingetalerted.co.uk, Birmingham, United Kingdom
At PdPtech we were looking for a dependable broadcasting system. We checked several suppliers, but none had the flexibility of ICTBroadcast, so we chose ICT Innovations as our partner. More than two years after the first installation we're very pleased: excellent support for an excellent product. It gave our business a real boost, letting us offer broadcasting services to our own customers.
Pietro Di PietroPdPtech, Florence, Italy

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