Advance
Auto Dialer software
& Call Center Solution
ICTBroadcast is a unified communications auto dialer software and call center software, it features Voice, SMS, Fax and Email communications. It is an all one software solution based on open-source asterisk communications switch. It features multiple dialing modes such as progressive dialing, predictive dialing, power dialing, preview dialing as well as manual dialing through WebRTC web phones to improve your call center’s efficiency and productivity. ICTBroadcast automated dialer automatically dial contacts and transfer them to agents, so you can focus on providing excellent customer service.
Unified Communications, Voice, Fax, SMS, & EMail
ICTBroadcast is a unified communications call center software with auto dialing functionality. It featuresVoice, SMS, Fax and Email communications also it supports different types of telemarketing and broadcasting campaigns fulfilling requirements of multiple business scenarios . These telemarketing and call center campaigns make it a complete unified communications telemarketing and call center platform .
Voice
fax
survey
ivr
sms
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Voice |
Fax |
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Survey |
IVR |
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SMS |
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Advance blended call center software
ICTBroadcast support advanced and complete call center functionality both inbound and outbound calling with different auto-dialing modes like power dialing, predictive dialing, press 1 support, and dynamic dialing through REST API also ICTBroadcast REST API enable to integrate with any third-party application with ease.
ICTBroadcast as predictive dialer software is the perfect solution for call centers that want to increase their productivity and reach more leads. ICTBroadcast predictive dialing uses predictive algorithms to automatically dial numbers and connect agents to live leads, so you can maximize your call time and improve your bottom line.
billing
Live reports
white label
agent panel
supervisor panel
Multi-tenant
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Billing |
Live Reports |
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White Label |
Agent Panel |
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Supervisor Panel |
Multi-Tenant |
Become ITSP
ICTBroadcast Service Provider Edition has been designed for Internet Telephony Service Providers (ITSP), to offer hosted autodialer, predictive dialer, progressive dialer, power dialer and call center services to their business customers using their own platform.
ICTBroadcast Service Provider Edition features unified communications, multi-service billing, advanced routing system and payment management system that make it a perfect choice of internet telephony service providers/telecom operators/carriers.
Multi-Tenant
White Label
Multi-service billing
ivr
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Multi-Tenant |
White Label |
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Multi-Service Billing |
IVR |
Multilevel User Management
ICTBroadcast is a web-based multi-tenant auto-dial software having multi level user management system. ICTBroadcast offers a separate web portal/GUI interface for administration and users. ICTBroadcast provides and offers complete campaign management to each user. Each user can manage, monitor and run multiple campaigns separately and independently on his web portal.
ICTbroadcast has multi level user Roles:
Administrator (Admin)
Client/Tenant
User
Supervisor
Agent
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Administrator (Admin) |
Client/Tenant |
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User |
Supervisor |
|
Agent |
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Agent Communication
ICTBroadcast introduced amazing and advanced Agent communication functionality for call centers.ICTBroadcast agent handles inbound and outbound calls of customers. ICTBroadcast agents make/receive and transfer calls and also communicate with recipients. Agents manage inbound and outbound campaigns such as Preview, predictive and progressive campaigns.
ICTBroadcast agent has following functions:
Web panel
Disposition
agent statistics
Dialog/scripts
Set Dialing modes
Agent evaluation
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Web panel |
Disposition |
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agent statistics |
Dialog/scripts |
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Set Dialing modes |
Agent evaluation |
IVR Studio
Traditional IVR voice messages can be recorded and uploaded as voice files or it can be created through state of the art IVR Designer bundled with the ICTBroadcast package using simple drag and drop tools.IVR Studio / designer support creation of custom IVR without limitation of numbers of levels also it supports personalization of voice communications using TTS and Tokens . ICTbroadcast IVR designer toolbar contains an Application to create an IVR message.
Ivr designer
IVR drag and drop Application
IVR campaigns
Inbound survey campaign
Ivr designer |
IVR drag and drop Application |
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IVR campaigns |
Inbound survey campaign |
Personal Communication & Custom token
ICTBroadcast Personalized communication increases the interaction with clients and can lead to greater conversion rate. By offering a custom token that is personalized to each visitor to your site then the rate of conversion increases. If a user adds only the client’s name, client’s email it increases the chance of dealing and engagement.
ICTBroadcast’s custom token tailored marketing campaigns and boost engagement by providing personalized communications. Custom tokens provide personalized communication.
Personalize email template
Personalize SMS messages
custom token in IVR
custom token in SMS message
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Personalize email template |
Personalize SMS messages |
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custom token in IVR |
custom token in SMS message |
Survey & Appointment Remainder
ICTBroadcast is an unique auto dial web based software that provides and offers amazing survey and appointment reminder features for call center and organizations.Appointment reminders in simple words are devices, software applications,s or alarms that help remind us of different events.
ICTBroadcast offers a survey campaign feature that enables you to run voice-based surveys asking recipients multiple questions, and then creating useful reports from the survey responses. ICTBroadcast, Auto Dialer software has a survey campaign for telephone surveys and polls.
You can schedule when to make calls, record your questions using ICTBroadcast voice recording features, and run a campaign.
Appointment remainder campaign
Inbound survey campaigns
improved message designer
Ivr designer for Survey campaign
Individual reminders
group reminders
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Appointment remainder campaign |
Inbound survey campaigns |
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improved message designer |
Ivr designer for Survey campaign |
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Individual reminders |
group reminders |
Billing And Payment
ICTBroadcast also offers a REST-based API that allows billing and payments to be made from a web portal. So you don’t need to worry about all the web portal-related matters. ICTBroadcast has an integrated prepaid billing system and allows real-time control of calls and campaigns according to available funds. REST-based API takes billing and payments to next level by binding ICTBroadcast to a third party web portal.ICTBroadcast offers Billing service for different multiple campaign services such as voice, fax, sms.
Multi-service Billing
Call rates
Call routing
Add payment
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Multi-service Billing |
Call rates |
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Call routing |
Add payment |
TCPA Compliance
ICTBroadcast has built-in support for Answering Machine detection (AMD). ICTBroadcast incorporates Answering Machine Detection, enabling users to hang up calls on AMD Detection or leave different messages for answering machines. ICTbroadcast has built-in support for DNC contacts. If users want the system to not dial specific numbers so users can add these numbers to the DNC contacts list and the system will not dial these numbers during campaigns.
AMD support in auto dialer
DNC support in auto dialer
Master DNC
User DNC
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AMD support in auto dialer |
DNC support in auto dialer |
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Master DNC |
User DNC |
Live Monitor & Reports
ICTBroadcast has a very powerful campaign monitoring and reporting feature. Monitoring of a running campaign is very important because it basically allows you to determine if your campaign is working as expected and your target audience is listening to the message that you are broadcasting. Better campaign reporting and monitoring have several benefits.
Campaign monitoring
Agent evaluation reports
Queue statistics
Campaign statistics
Agent Statistics
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Campaign monitoring |
Agent evaluation reports |
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Queue statistics |
Campaign statistics |
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Agent Statistics |
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COVER ALL MODES OF COMMUNICATIONS
OUTBOUND COMMUNICATION
ICTBroadcast unified autodialer originates calls toward remote destinations and performs required operations and actions accordingly
INBOUND COMMUNICATION
ICTBroadcast, the unified autodialer can be activated to support inbound calling mode too, with inbound mode enabled, all campaigns can receive incoming calls on published DID numbers
DYNamic communication
ICTBraodcast offer Rest Api to integrate ICTBroadcast with third party applications to automate business processes
creating powerful
CUSTOMER CONNECTIONS
15+
Years of Experience
in Telecom Industry
50+
ITSP Customers
1200+
Customers Worldwide