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Auto Dialer software & Call Center Solution

ICTBroadcast is a unified communications auto dialer software and call center software, it features Voice, SMS, Fax  and Email communications. It is an all one software solution based on open-source asterisk communications switch. ICTBroadcast features multiple dialing modes such as progressive dialing, predictive dialing, power dialing, preview dialing as well as manual dialing through WebRTC web phones. ICTBroadcast is also a complete inbound & outbound call center software solution features a variety of campaigns

 

Unified Communications, Voice, Fax, SMS, & EMail

ICTBroadcast support different type of  telemarketing and broadcasting campaigns fulfilling requirement of  multiple business scenarios . These telemarketing and call center  campaigns make it a complete unified communications telemarketing and call center platform .

Voice

fax

survey

ivr

sms

email

Voice

Fax

Survey

IVR

SMS

Email
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Advance blended call center software

ICTBroadcast  support advanced and complete call center functionality  both inbound and outbound calling with different auto-dialing modes like power dialing, predictive dialing, press 1 support, and dynamic dialing through REST API also ICTBroadcast REST API enable to integrate with any third-party application with ease.

billing

Live reports

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agent panel

supervisor panel

Multi-tenant

Billing

Live Reports

White Label

Agent Panel

Supervisor Panel

Multi-Tenant
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Become ITSP

ICTBroadcast Service Provider Edition has been designed for Internet Telephony Service Providers (ITSP), to offer hosted autodialer, predictive dialer, progressive dialer, power dialer and call center services to their business customers using their own platform. ICTBroadcast Service Provider Edition features unified communications, multi-service billing, advanced routing system and payment management system that make it a perfect choice of internet telephony service providers/telecom operators/carriers.

Multi-Tenant

White Label

Multi-service billing

ivr

Multi-Tenant

White Label

Multi-Service Billing

IVR
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CRM integration & Rest-apis

ICTBroadcast uses REST based API to ensure communication and automation between our products and third party applications in a seamless and simple process. It helps the customers to automate their business process that improve organization’s performance and customer care to develop stronger relationship with customers.

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COVER ALL MODES OF COMMUNICATIONS

OUTBOUND COMMUNICATION

ICTBroadcast unified autodialer originates calls toward remote destinations and performs required operations and actions accordingly

INBOUND COMMUNICATION

ICTBroadcast, the unified autodialer can be activated to support inbound calling mode too, with inbound mode enabled, all campaigns can receive incoming calls on published DID numbers

DYNamic communication

ICTBraodcast offer Rest Api to integrate ICTBroadcast with third party applications to automate business processes