Advance
Auto Dialer software
& Call Center Solution
ICTBroadcast is a unified communications auto dialer software and call center software, it features Voice, SMS, Fax and Email communications. It is an all one software solution based on open-source asterisk communications switch. ICTBroadcast features multiple dialing modes such as progressive dialing, predictive dialing, power dialing, preview dialing as well as manual dialing through WebRTC web phones. ICTBroadcast is also a complete inbound & outbound call center software solution features a variety of campaigns


Unified Communications, Voice, Fax, SMS, & EMail
ICTBroadcast support different type of telemarketing and broadcasting campaigns fulfilling requirement of multiple business scenarios . These telemarketing and call center campaigns make it a complete unified communications telemarketing and call center platform .

Voice

fax

survey

ivr

sms

![]() Voice |
![]() Fax |
![]() Survey |
![]() IVR |
![]() SMS |
![]() |
Advance blended call center software
ICTBroadcast support advanced and complete call center functionality both inbound and outbound calling with different auto-dialing modes like power dialing, predictive dialing, press 1 support, and dynamic dialing through REST API also ICTBroadcast REST API enable to integrate with any third-party application with ease.

billing

Live reports

white label

agent panel

supervisor panel

Multi-tenant
![]() Billing |
![]() Live Reports |
![]() White Label |
![]() Agent Panel |
![]() Supervisor Panel |
![]() Multi-Tenant |


Become ITSP
ICTBroadcast Service Provider Edition has been designed for Internet Telephony Service Providers (ITSP), to offer hosted autodialer, predictive dialer, progressive dialer, power dialer and call center services to their business customers using their own platform. ICTBroadcast Service Provider Edition features unified communications, multi-service billing, advanced routing system and payment management system that make it a perfect choice of internet telephony service providers/telecom operators/carriers.

Multi-Tenant

White Label

Multi-service billing

ivr
![]() Multi-Tenant |
![]() White Label |
![]() Multi-Service Billing |
![]() IVR |

Multilevel User Management
ICTBroadcast is a web-based multi-tenant auto-dial software having multilevel user management system. ICTBroadcast offer separate web portal/GUI interface for administration and users. ICTBroadcast provides and offer complete campaign management to each user. Each user can manage, monitor and run multiple campaign separately and independently on his web portal.
ICTbroadcast has multilevel user Roles:

Administrator (Admin)

Client/Tenant

User

Supervisor

Agent
Administrator (Admin) |
Client/Tenant |
User |
Supervisor |
Agent |
|


Agent Communication
ICTBroadcast introduced amazing and advance Agent communication functionality for call centers.ICTBroadcast agent handles inbound and outbound calls of customers. ICTBroadcast agent make/receive and transfer call and also communicate with recipients. Agent manage inbound and outbound campaigns such as Preview, predictive and progressive campaigns.
ICTBroadcast agent has following functions:

Web panel

Disposition

agent statistics

Dialog/scripts

Set Dialing modes

Agent evaluation
Web panel |
Disposition |
agent statistics |
Dialog/scripts |
Set Dialing modes |
Agent evaluation |

IVR Studio
Traditional IVR voice messages can be recorded and uploaded as voice files or it can be created throughstate of the art IVR Designer bundled with the ICTBroadcast package using simple drag and drop tools.IVR Studio / designer support creation of custom IVR without limitation of numbers of levels also it supports personalization of voice communications using TTS and Tokens .
ICTbroadcast IVR designer toolbar contain an Application to create an IVR message.

Ivr designer

IVR drag and drop Application

IVR campaigns

Inbound survey campaign
Ivr designer |
IVR drag and drop Application |
IVR campaigns |
Inbound survey campaign |


Personal Communication & Custom token
ICTBroadcast Personalized communication increase the interaction with clients and can lead to greater conversion rate. By offering custom token that is personalized to each visitor to your site then rate of conversion increases. If user add only client’s name, client’s email it increases the chance of dealing and engagement.
ICTBroadcast’s custom token tailored marketing campaigns and boost engagement by providing personalized communications. Custom tokens provide personalized communication.

Personalize email template

Personalize SMS messages

custom token in IVR

custom token in SMS message
Personalize email template |
Personalize SMS messages |
custom token in IVR |
custom token in SMS message |

Survey & Appointment Remainder
ICTBroadcast is an unique auto dial web based software that provides and offer amazing survey and appointment remainder features for call center and organizations.Appointment reminders in simple words are devices, software applications,s or alarms that help remind us of different events.
ICTBroadcast offers a survey campaign feature that enables you to run voice-based surveys asking recipients multiple questions, and then creating useful reports from the survey responses. ICTBroadcast, Auto Dialer software has a survey campaign for telephone surveys and polls.
You can schedule when to make calls, record your questions using ICTBroadcast voice recording features, and run a campaign.

Appointment remainder campaign

Inbound survey campaigns

improved message designer

Ivr designer for Survey campaign

Individual reminders

group reminders
Appointment remainder campaign |
Inbound survey campaigns |
improved message designer |
Ivr designer for Survey campaign |
Individual reminders |
group reminders |


Billing And Payment
ICTBroadcast also offers a REST-based API that allows billing and payments to be made from a web portal. So you don’t need to worry about all the web portal-related matters. ICTBroadcast has an integrated prepaid billing system and allows real-time control of calls and campaigns according to available funds. REST-based API takes billing and payments to next level by binding ICTBroadcast to a third party web portal.ICTBroadcast offers Billing service for different mutiple campaign services such as voice, fax, sms.

Multi-service Billing

Call rates

Call routing

Add payment
Multi-service Billing |
Call rates |
Call routing |
Add payment |

TCPA Compliance
ICTBroadcast has built-in support for Answering Machine detection (AMD). ICTBroadcast incorporates Answering Machine Detection, enabling users to hang up calls on AMD Detection or leave different messages for answering machine. ICTbroadcast has built-in support for DNC contacts. If use want the system to not dial specifics number so user can add these numbers to DNC contacts list and system will not dial these numbers during campaigns.

AMD support in auto dialer

DNC support in auto dialer

Master DNC

User DNC
AMD support in auto dialer |
DNC support in auto dialer |
Master DNC |
User DNC |


Live Monitor & Reports
ICTBroadcast has a very powerful campaign monitoring and reporting feature. Monitoring of a running campaign is very important because it basically allows you to determine if your campaign is working as expected and your target audience is listening to the message that you are broadcasting. Better campaign reporting and monitoring have several benefits.

Campaign monitoring

Agent evaluation reports

Queue statistics

Campaign statistics

Agent Statistics
Campaign monitoring |
Agent evaluation reports |
Queue statistics |
Campaign statistics |
Agent Statistics |
|

COVER ALL MODES OF COMMUNICATIONS

OUTBOUND COMMUNICATION
ICTBroadcast unified autodialer originates calls toward remote destinations and performs required operations and actions accordingly

INBOUND COMMUNICATION
ICTBroadcast, the unified autodialer can be activated to support inbound calling mode too, with inbound mode enabled, all campaigns can receive incoming calls on published DID numbers

DYNamic communication
ICTBraodcast offer Rest Api to integrate ICTBroadcast with third party applications to automate business processes

creating powerful
CUSTOMER CONNECTIONS
15+
Years of Experience
in Telecom Industry
50+
ITSP Customers
1200+
Customers Worldwide