BLOGS

ICTBroadcast use Rest API to Integration with any CRM

In today’s competitive business world, effective communication with customers is the key to success. One way to achieve this is through integrating customer relationship management (CRM) software with an call center software, CTI system, or IVR system. In this...

Top Technology Trend in 2023

Overview: The technology trend is constantly evolving, and 2023 is set to bring about new and exciting advancements and innovations. From artificial intelligence to extended reality, from 5G networks to quantum computing, technology is poised to impact every aspect of...

ICTBroadcast Agent Evaluation Report

Agent Evaluation module: Agent Evaluation is a great module that will help you to measure agents’ work performance. One of the keys to the success of the performance management process is to have good agent evaluation forms. Agent Evaluation module will help you to...

ICTBroadcast Admin Guide

Administration Guide: Version : 5.4 Last Updated : 19/01/2023 ICTBroadcast is a product of ictinnovations 1. Overview: ICTBroadcast is white label, multilevel and multi-tenant unified communications contact center software supporting Voice, SMS; Fax and Email...

10 Tips to Find the Right Call Center Software

Mostly on the market, there are several call center software that includes more than six different kinds of these technologies. Not to mention the variety of call center software solutions that interface with the numerous software tools. Businesses have utilized call...

ICTBroadcast an Advance Telemarketing Software

ICTBroadcast an Advance Telemarketing Software In order to make each business unified, ICTBroadcast is telemarketing, networking, and collaboration software. For various types of teams, it offers a full suite of social collaboration, communication, and management...

STIR / SHAKEN

STIR/SHAKEN is a network of interconnected standards. Security Telephone Identity Revisited (STIR) and Signature-based Handling of Asserted Information Using Standard Keys (SHAKEN) are acronyms for the established standards.

How to add Email Trunk in ICTBroadcast

ICTBroadcast is a mulit-tenant autodialer that can send thousands of voice messages, text messages, email, and fax simultaneously through campaigns. All this data is transmitted when Trunks is configured in ICTBroadcast. Kannel gateway and SMPP protocol are used in...

Autodialer laws and regulations | TCPA compliant auto dialer

What is Autodialer? The software that automatically dials numbers is known as a autodialer. Their names suggest that they have the common function of automatically dialing telephone numbers, which (as their name suggests) they can do in a variety of ways. When it is...

How to Map Contacts Fields in ICTBroadcast?

ICTBroadcast allows users to manage contacts in form of a group. There are different ways to upload contact groups in ICTBroadcast such as: Upload contacts via standard file Upload contacts via a custom file Copy contacts from an existing group Continue without import...