integration|ICTBroadcast https://www.ictbroadcast.com Unified Auto Dialer and Predictive Dialer Software Sun, 02 Aug 2026 09:52:12 +0000 en-US hourly 1 https://wordpress.org/?v=7.1.4 https://www.ictbroadcast.com/wp-content/uploads/2021/07/cropped-download-1-32x32.png integration|ICTBroadcast https://www.ictbroadcast.com 32 32 Improve Your VoIP communication efficiency by utilizing the capabilities of ICTBroadcast Auto dialer Software https://www.ictbroadcast.com/improve-your-voip-communication-efficiency-by-utilizing-the-capabilities-of-ictbroadcast-auto-dialer-software/ Tue, 11 Jun 2024 11:09:18 +0000 https://www.ictbroadcast.com/?p=237924 Are you tired of manually dialing numbers and wasting precious time in your VoIP communication efforts? Look no further than ICTBroadcast Auto Dialer Software. With its powerful features and advanced automation capabilities, it allows you to streamline your VoIP communication like never before. By harnessing the power of ICTBroadcast Auto Dialer Software, you can significantly […]

<p>The post Improve Your VoIP communication efficiency by utilizing the capabilities of ICTBroadcast Auto dialer Software first appeared on ICTBroadcast.</p>

]]> Are you tired of manually dialing numbers and wasting precious time in your VoIP communication efforts? Look no further than ICTBroadcast Auto Dialer Software. With its powerful features and advanced automation capabilities, it allows you to streamline your VoIP communication like never before. By harnessing the power of ICTBroadcast Auto Dialer Software, you can significantly improve productivity, increase outreach, and optimize your communication strategy. Say goodbye to manual dialing and hello to a more efficient and effective way of connecting with your contacts. Let this innovative software revolutionize your VoIP communication and propel your business forward.

Voip Communication:

The ICTBroadcast Auto Dialer Software also offers advanced features such as voip billing software, allowing businesses to easily manage and track their communication expenses. With this software, businesses can streamline their communication processes, increase productivity, and ultimately improve their overall business performance.

VoIP communication refers to the use of the internet to transmit voice data. It has revolutionized the way businesses communicate with their customers and clients. With VoIP communication, businesses can reach out to their customers worldwide, without incurring the high costs of traditional telephone communication. VoIP communication offers businesses the flexibility and scalability needed to expand their operations and stay ahead of the competition.

Benefits of VoIP Communication:

1. Cost saving:

One of the most significant benefits of VoIP communication is the cost savings it offers businesses. Traditional telephone communication can be expensive, especially when communicating with clients and customers overseas. VoIP communication eliminates the need for expensive hardware and long-distance charges, making it a cost-effective solution for businesses looking to expand their operations.

2. Flexibility and Scalability:

VoIP communication offers businesses the flexibility and scalability needed to expand their operations. With VoIP communication, businesses can add new users and lines without incurring additional costs. This makes it easy for businesses to expand their operations as they grow, without worrying about the cost of communication.

3. Quality of service:

VoIP communication offers businesses high-quality voice communication. With the use of high-speed internet, businesses can enjoy clear voice communication with their clients and customers. This improves the overall customer experience and helps businesses build a positive brand image.

4. Accessibility:

VoIP communication offers businesses accessibility to their clients and customers worldwide. With VoIP communication, businesses can reach out to their clients and customers from anywhere in the world, using a computer or a smartphone. This makes it easy for businesses to stay connected with their clients and customers, regardless of their location.

ICTBroadcast auto dialer software is a powerful VoIP auto dialer software solution that enables businesses to automate their calling process and increase their productivity. ICTBroadcast auto dialer software is designed to work with VoIP technology, making it an ideal solution for businesses that rely on VoIP communication. ICTBroadcast auto dialer software can make thousands of calls per day, which can save businesses a significant amount of time and money.

ICTBroadcast auto dialer software has many features that can help businesses achieve their communication goals. Some of these features include:

1. Multiple Modes of Dialing: ICTBroadcast provides multiple modes of dialing, including predictive dialing, preview dialing, and progressive dialing. This allows businesses to choose the dialing mode that works best for their needs.

2. Interactive Voice Response (IVR): ICTBroadcast has a built-in IVR system that can handle incoming calls and direct them to the appropriate department or agent. IVR can also provide callers with information about the business, such as business hours, location, and services.

ivr

3. Call Recording: ICTBroadcast can record all phone calls, which can be used for quality assurance, training, and compliance purposes. Call recording can also help businesses resolve disputes and protect themselves from liability.

4. Call Transfer: ICTBroadcast can transfer calls to the appropriate agent or department, ensuring that callers receive the help they need quickly and efficiently.

5. Real-Time Reporting and Analytics: ICTBroadcast provides businesses with real-time reports and analytics, such as call volume, call duration, and call success rate. This information can help businesses optimize their calling process and improve their overall performance.

6. Integration with CRM and Other Systems: ICTBroadcast can integrate with CRM systems and other software solutions, such as Salesforce, SugarCRM, and Zoho CRM. This integration allows businesses to streamline their workflows and increase efficiency.

7. Multi-Tenant Support: ICTBroadcast supports multiple tenants, allowing businesses to create separate accounts for different departments or clients. This can help businesses manage their calling process more effectively and efficiently.

8. Web-Based Interface: ICTBroadcast has a user-friendly web-based interface that can be accessed from anywhere with an internet connection. This allows businesses to manage their calling process remotely and makes it easy for agents to work from home or on-the-go.

Overall, ICTBroadcast has many stunning features that can help businesses streamline their calling process, increase productivity, and improve overall performance.

Conclusion:

In conclusion, VoIP communication has become an essential tool for businesses to stay connected with their clients and customers. However, managing and handling these communications can be time-consuming and tedious, especially for businesses that deal with a large volume of calls on a daily basis. This is where ICTBroadcast comes in as a powerful solution that can empower businesses to automate their calling process and increase productivity.

ICTInnovations

Leveraging Open Source in ICT

<p>The post Improve Your VoIP communication efficiency by utilizing the capabilities of ICTBroadcast Auto dialer Software first appeared on ICTBroadcast.</p>

]]> ICTBroadcast use Rest API to Integration with any CRM https://www.ictbroadcast.com/ictbroadcast-use-rest-api-to-integration-with-any-crm/ Mon, 13 Mar 2023 05:58:19 +0000 https://www.ictbroadcast.com/?p=236543 In today’s competitive business world, effective communication with customers is the key to success. One way to achieve this is through integrating customer relationship management (CRM) software with an call center software, CTI system, or IVR system. In this article, we will focus on how ICTBroadcast uses Rest API for integration with any CRM system, […]

<p>The post ICTBroadcast use Rest API to Integration with any CRM first appeared on ICTBroadcast.</p>

]]> In today’s competitive business world, effective communication with customers is the key to success. One way to achieve this is through integrating customer relationship management (CRM) software with an call center software, CTI system, or IVR system. In this article, we will focus on how ICTBroadcast uses Rest API for integration with any CRM system, including integration with ICTBroadcast autodialer, Call center integration, CTI integration, and ICTBroadcast IVR integration.

ICTBroadcast Use Rest API to provides integration with any CRM and provides external interface to call some important functions of ICTBroadcast. ICTBroadcast Rest API integrate and automate the business process of any CRM seamlessly and web developers utilize these Rest API to integrate their CRM with ICTBroadcast dialer. ICTBroadcast is an advanced tool for business automation and CRM automation.

For more detail Visit https://www.ictbroadcast.com/ictbroadcast-automated-dialling-using-rest-based-api-automate-your-business/

customer relationship management

CRM integration with ICTBroadcast autodialer allows businesses to manage their customer data more efficiently and automate the dialing process. With the use of ICTBroadcast’s Rest API integration, busniesses can seamlessly integrate their autodialer with any CRM system, enabling them to automate the dialing process and improve their communication efforts. This integration can help businesses improve the accuracy of customer data, streamline their communication campaigns, and increase the productivity of their communication business. The Integration of CRM with ICTbroadcast is an essential tool for effective communication and customer relationship management.

For more detail Visit https://www.ictbroadcast.com/dynamic-dialer-and-dynamic-mode-of-communications/page/5/?et_blog

CRM integration

ICTbroadcast is a powerful software that can be integrated with CRM systems to enhance communication campaigns. With ICTBroadcast Rest API integration, organizations can easily integrate their autodialer with their CRM systems, allowing them to to manage their communication campaigns and customer data from a single platform. This integration can help organizations to improve the customer data, sales revenue, automate the dialing process, and increase the productivity of their communication efforts.

Computer telephony integration (CTI) is technology that enables computers and telephony systems to work together seamlessly. Integrating a CRM system with a CTI system can help the businesses to improve their call handling efficiency and provide better customer service. With ICTBroadcast Rest API, businesses can easily integrate their Systems with any CRM system, allowing agent to access customer data and manage communication campaign more efficiently. Integration of ICTbroadcast with any CRM is not a difficult task for professional who has basic knowledge that how to use API as Crm integration with fulfilled by the use of ICTBroadcast Rest API. This integration adds more intelligence, efficiency, flexibility, and performance to the solution also it is scale-able and customizable as per requirements.

ICTBroadcast autodialer software is a flexible solution, it give the freedom to integrate externally with top CRM solution like:

  • VtigerCRM
  • Bitrix24 CRM
  • Hubspot CRM
  • Suite CRM
  • ICTCRM

for more detail Visit https://www.ictbroadcast.com/crm/

ictbroadcast

  • CRM telephony integration allows businesses to manage their communication campaigns from a single platform by integration telephony systems with CRM software. With use of ICTBroadcast Rest API integration, businesses can easily integrate their telephony system with any CRM system, allowing them to manage their communication campaigns and customer data from a single platform.
  • CRM integration with the ICTBroadcast IVR studio allows businesses to manage their customer data more efficiently and improve their call handling efficiency. ICTBroadcast Rest API integration, alllows to integrate the IVR with any CRM system. Allowing them to manage their communication campaigns, leads and contacts as well as reports and customer data from a single platform from their CRM. The integration of IVR with CRM is essential tool for the effective communication and customer relationship management.
  • With the use of ICTBroadcast Rest API integration, businesses can easily integrate their cloud based autodialer with any CRM system, allowing them to manage their communication campaigns and customer data from a single platform. ICTBroadcast Rest API integration provide a seamless integration between the cloud based autodialer and the CRM system. This integartion enable businesses to automate the dialing process and improve the accuracy of sales. With this integration, businesses can easily create custom fields and import customer data from their CRM system into their cloud-based autodialer. Organizations can use the integration to create the personalized communication campaign based on customer data store in the CRM system. This allow businesses to send the targeted message to specific customers, improving the effectiveness of their communication campaigns and reducing the number abandoned calls.

Conclusion:

  • In conclusion, ICTBroadcast’s REST API integration offers businesses a powerful tool for integrating their communication efforts with any customer relationship management (CRM) system. This integration allows businesses to streamline their communication campaigns, automate the dialing process, and improve the accuracy of customer data management. With the help of ICTBroadcast’s REST API integration, businesses can stay ahead of the competition and achieve their communication goals more efficiently. Therefore, ICTBroadcast’s REST API integration is an essential tool for any business looking to improve their communication efforts and customer relationships.

<p>The post ICTBroadcast use Rest API to Integration with any CRM first appeared on ICTBroadcast.</p>

]]> Empower your business using the integration of Dialog Flow with ICTBroadCast AI Powered Auto Dialer Software https://www.ictbroadcast.com/empower-your-business-using-the-integration-of-dialogflow-with-ictbroadcast-auto-dialer-software/ https://www.ictbroadcast.com/empower-your-business-using-the-integration-of-dialogflow-with-ictbroadcast-auto-dialer-software/#comments Tue, 17 May 2022 07:28:18 +0000 https://ictbroadcast.com/?p=205990 <p>The post Empower your business using the integration of Dialog Flow with ICTBroadCast AI Powered Auto Dialer Software first appeared on ICTBroadcast.</p>

]]>

Dialog flow is a simple, to the point and highly scalable inbound telemarketing tool. It is a software that integrates with ICTBroadcast AI Powered auto dialer software, which allows companies to create more personalized calls. Dialog flow allows you to offer customizable subscription services, which include database marketing and live chat. Dialog flow is a cost-effective program that can change our business in a positive way.

Introduction to ICTBroadcast

ICTBroadcast is a unified communications AI Powered auto dialer software that helps you, as a business, stay connected with your customers by creating personalized, one-on-one dialog with them. It has the ability to connect to agents and customers through AI Powered Auto Dialer, a SIP trunk, and PSTN. ICTBroadcast can also be integrated with other platforms. Dialog flow integration with ICTBroadcast empowers the customer to personalize the experience by asking the customer for automated voice responses by computer software to give the customer a normal human conversation, also to make the business process automated and more efficient and take part in orders and sales process directly. This helps the customer feel more engaged with your esteemed organization leading to more successful business development opportunities.

Impact of Dialog Flow integration with ICTBroadcast AI Powered auto dialer

Dialog Flow integration with ICTBroadcast AI Powered auto dialer allows for a quick and easy way to handle customer service with your customers. Dialog Flow is an AI voice assistant that can handle natural language user interactions. The AI voice assistant allows for an easy way for ICTBroadcast to handle customer complaints and inquiries. Dialog Flow is able to handle natural language user interactions, which means the AI voice assistant is easily able to handle customer inquiries. Dialogflow tries to understand the context of the conversation, and can handle complex conversations. From its understanding, it is able to provide the appropriate response to the user. This integration with Dialog Flow is a significant enhancement to your business.

How Dialog Flow integration with ICTBroadcast AI Powered auto dialer changes your business

Impact on Dialog and Voice Interface Design

DialogFlow is a user interface design tool that helps you design dialog and voice interfaces that are more natural, responsive and engaging. It provides a number of tools to help you design your dialog and voice experience, including tools to create natural conversations, support natural language and make your voice assistant more human and responsive. With DialogFlow, you can design anything from a simple and short interaction for your customers to an interactive, engaging and personal conversation for them. With this technology, you can improve your business and customer experience.

Impact on Sales

When it comes to sales, the key to success is capturing the right person’s attention at the right time. This is where ICTBroadcast Dialog Flow Integration can help you. With ICTBroadcast Dialog Flow Integration, you can automate repetitive tasks and remove the guesswork. With the help of this integration, you can start conversations with high-value leads so that they’re more engaged with your company by the end of the call. The impact of this integration can change your business. When people are more engaged with your company, they are more likely to buy from you.

Smart Voice Responses – the game changer

By far the most exciting feature of the Dialog Flow Integration with ICTBroadcast auto dialler is its ability to use smart voice responses in calls with prospects and customers. This feature goes far beyond IVR, in that callers will get actual voice responses to their queries. IVR has been the standard for voice customer service since the 80s. It’s easy to manage, and it’s been the industry standard for decades. However, IVR doesn’t really offer much beyond the customer’s interaction with customer service. With that in mind, your business can now add smart voice responses to your IVR. Thus, Dialog Flow Integration with ICTBroadcast auto dialler can also manage customer service, and other tasks that would otherwise take up your employee’s time. With smart voice, customer service tasks can be handled by voice chatbots. A customer service chatbot can have a variety of uses, including answering common customer questions, helping with troubleshooting, and providing updates about your business.Given its natural language support, your callers will feel that they are interacting with a human, which will make them feel much warmer towards your company. Dialog Flow Integration with ICTBroadcast auto dialler is thus a game changer for your business!

How you can integrate Dialog Flow with your business

Dialog Flow is a smart virtual assistant that provides an intuitive and conversational user experience. Dialog Flow integrates with ICTBroadcast’s AI Powered auto dialer and can be used to create a successful sales funnel. Dialog Flow is a great way to provide a seamless experience for potential customers that can help you convert leads into customers. With the help of Dialog Flow, you can create a conversation that will help move your conversation along in a natural and engaging way. Dialog Flow can also be used to create AI Powered auto dialer automation rules, which will help make your sales funnel more efficient.

Integrating Dialog Flow into your business is a breeze with ICTBroadcast, because we’ve already done it for you! Dialog Flow is now an integral part of our software and you can rely on it to help you converse with prospects and customers using the power of artificial intelligence, without much effort on your part!

How to use Dialog Flow with ICTBroadcast AI Powered auto dialer

ICTBroadcast’s Dialog Flow integration is a powerful way to increase your conversion rates. Dialog Flow enables ICTBroadcast to provide a conversational interface to our AI Powered auto dialer. This means that when users interact with our AI Powered auto dialer, they are not just speaking to a voice, but to a person. Dialog Flow enables you to make use of natural language processing and the power of machine learning to provide the best possible experience to your customers. This integration gives ICTBroadcast the opportunity to target users with the best possible conversational experience.Dialogflow can also be used to prompt customers to speak with a live agent. Customers are generally more likely to reach out to your business and talk to a live agent. It makes them feel more comfortable and secure. By using ICTBroadcast with the integrated Dialog Flow, you are much more likely to convert a prospect into a customer, or to retain a customer through a smooth tackling of the customer’s queries.

Conclusion

The ICTBroadcast AI Powered auto dialer is a voice powered business automation platform that enables your business to automate business processes and extend your reach. Dialog Flow is the leading application for intelligent voice user interfaces on the market. Highly rated by the public and enterprise level companies, Dialog Flow is the world’s first end-to-end AI-powered conversational UI. Dialog Flow and ICTBroadcast are a match made in heaven! Dialog Flow has a variety of features that make it the leading AI powered conversational UI on the market. The integration of Dialogflow with the ICTBroadcast AI Powered auto dialer is a game changer for your business. With the Dialogflow platform and ICTBroadcast, your business can automate your processes and extend your reach.

We hope you enjoyed our blog post on how the Dialogflow integration and AI Powered auto dialer with ICTBroadcast can change your business. Our blog post is here to help you understand how the Dialogflow integration and AI Powered auto dialer with ICTBroadcast can help you and your business grow. We are always so excited about the things our product can do for you and your business. If you have any questions or concerns, please contact us by visiting https://ictbroadcast.com. Thank you for reading, we are always excited when one of our posts is able to provide useful information on a topic like this!

Complete implementation of dialog flow with ICTBrodcast AI Powered call center software

<p>The post Empower your business using the integration of Dialog Flow with ICTBroadCast AI Powered Auto Dialer Software first appeared on ICTBroadcast.</p>

]]> https://www.ictbroadcast.com/empower-your-business-using-the-integration-of-dialogflow-with-ictbroadcast-auto-dialer-software/feed/ 5 ICTBroadcast AI Powered Auto Dialer Integration with Google DialogFlow, Deploy Artificial intelligence in your business. https://www.ictbroadcast.com/ictbroadcast-integration-with-google-dialogflow-deploy-artificial-intelligence-in-your-business/ https://www.ictbroadcast.com/ictbroadcast-integration-with-google-dialogflow-deploy-artificial-intelligence-in-your-business/#comments Thu, 05 May 2022 07:07:43 +0000 https://ictbroadcast.com/?p=205679 ICTBroadcast auto dialer integration with Google DialogFlow. Google Dialogflow is a natural language understanding platform that makes it easy to design and integrate a conversational user interface into smart application, bot, interactive voice response system, and so on. Using Dialogflow, we can provide new and engaging ways for users to interact with your product.

<p>The post ICTBroadcast AI Powered Auto Dialer Integration with Google DialogFlow, Deploy Artificial intelligence in your business. first appeared on ICTBroadcast.</p>

]]>

Pleased to announce that we have successfully tested and deployed Google dialogflow with ICTBroadcast.

Google Dialogflow is a natural language understanding platform that makes it easy to design and integrate a conversational user interface into smart application, bot, interactive voice response system, and so on. Using Dialogflow, we can provide new and engaging ways for users to interact with your product.

Google DialogFlow integration enable ICTBroadcast users to launch smart campaigns, which can automatically interact with prospects/clients using the power of artificial intelligence. ICTBroadcast can use ASR and smart chat services from Google dialogflow to accomplish this.

The following is the list of significant benefit of this integration.

* Natural Language Processing
* Automatic Speech Recognition
* Text to Speech
* Triggerable actions for 3rd party API integration

DialogFlow Integration
————————-

Create DialogFlow ES Project

DialogFlow Essentials project is required for this integration, Projects allow to manage all Google Cloud Platform resources, including deployment, access control, billing, and services.

Project can be created as mentioned int the following.

* Create a project in the Google Cloud Platform Console, if not already created.
* Enable billing for the newly created account

 Create DialogFlow Agents

A Dialogflow agent is a virtual agent that handles concurrent conversations with your end-users. It is a natural language understanding module that understands the nuances of human language. A Dialogflow agent is similar to a human AI powered call center agent. You train them both to handle expected conversation scenarios, and your training does not need to be overly explicit. Basically DialogFlow agents allow users to configure DialogFlow as per the required localization and other settings.

After create an agent in DialogFlow remember to change the following configuration.

* Visit https://dialogflow.cloud.google.com/
* Click on Create new agent
* Fill the name and other details and save the agents
* After create new agent, select it, and click the **Gear** or setting icon against its name
* In configuration screen select the **Speech** tab
* Then enable **Enable Text to Speech** option under TEXT TO SPEECH section, as seen in the pic

![Agent settings, Enable Speech Output](agent_speech.png)

 Get Google Cloud Credentials

Google Cloud keys are required for ICTBroadcast integration with DialogFlow. Following are steps to download the service account credentials file:

* In the Google Cloud Platform Console, navigate to API & Services > Credentials > Create credentials > Service account key
* Under Service account, select New service account.
* Under Service account name, enter a service account name of your choice. For example, accessor.
* Under Role, select Project > Owner.
* Under Key type, leave JSON selected.
* Click Create to create a new service account and download the json credentials file.

![Google Cloud Key Setup](google_key.png)

 Configure Keys in ICTBroadcast

Login into ICTBroadcast GUI as admin, and then

* Open **System Configuration** under **Administration** menu
* Click on **Google Cloud** tab
* Open the downloaded credentials file (as mentioned in A.2) and copy its contents
* Paste the content into **Google Cloud Key** field
* Save the configurations

Training the Chat Bot using DialogFlow Intents
————————————————-

Following are details of **DialogFlow Intent** components as per the ICTBroadcast AI powered auto dialer perspective, or more precisely how one can relate it with classical Interactive Voice Response (IVR) System, These instruction should be observed while training DialogFlow Agent / Creating intents for ICTBroadcast

For complete instructions please consult the official documentations of DialogFlow Essentials to have an idea how to setup / train a bot for the desired service /campaign. https://cloud.google.com/dialogflow/es/docs

 Intents

Intent mean an option or choice which user can select, just like an IVR menu which can have multiple options. we need multiple intents to create something similar to classical IVR menu.

* A single intent is equivalent to single option in IVR menu
* Multiple intents should be grouped together using a context (see Contexts) to achieve a scenario similar to IVR menu.
* Fallback intents can be used to create a default option in a particular context

 Contexts

There are two context fields available in each intent, as mentioned in the following.

Input Context

It is required to link the intent to a predecessor intents, i.e after executing an intent with a particular output context, all intents having matching input context, will be activated and user response will be analyzed according to those intents only. Just like classical IVR menu where user is restricted to choose only from the available menu options.

 Output Context

After matching/executing an Intent, DialogFlow read its output context and activate all matching intents (having same input context) for next recognition.

 Training Phrases

Unlike a fixed DTMF digit for each IVR option, Each intent should list various phrases which can be used by a natural language speaker to select the particular intent.

 Response

This message will be played to end-user, upone matching the intent, Just like IVR system play the next menu / recording when user select a particular IVR option.

Response message can be customized by using the following tokens / variables related current Caller / End-User (will be set / provided by ICTBroadcast)

* $contact_first_name
* $contact_last_name
* $contact_phone
* $contact_email
* $contact_address
* $contact_custom1
* $contact_custom2
* $contact_custom3

 Events

The welcome intent, or the very starting intent must be tagged with **main** keyword as event

 Parameters

Training phrases can also be used to collected parameters (see official documentation), Later these parameters can be used with responses or by ICTBroadcast AI powered auto dialer (see the Action and Integration sections)

Note: In case user wants to reuse the parameters which was collected from some predecessor intent, then said parameters should be mentioned again in current intent. see the following screenshots.

![Parameter in Predecessor Intent](parameter_1st.png)

![Reusing parameter in successor Intent](parameter_2nd.png)

Actions

Actions can be used to trigger **Integrations** in ICTBroadcast. Using the mapping between DialogFlow actions and ICTBroadcast AI powered auto dialer Integrations (See Campaign sections) user can configure a campaign to trigger desired Integration in ICTBroadcast. Parameters collected in DialogFlow / Intents will be used with Integration.

**Note:** Parameter collected in proper token format (as mentioned in response section) will update ICTBroadcast local contact database automatically
**Note:** Action is just a name, which will be used to trigger ICTBroadcast. so please make sure that it should be exactly same as in ICTBroadcast. i.e smaller case, no space or other special characters etc …

Note: there is a special action to the end call, please use `call.hangup` as action in intent where you want to end the call, for example it can be used in `Good Bye` intent

Preparing DialogFlow for Smart Campaigns
——————————————-

 DialogFlow Campaign

Visit ICTBroadcast portal and fill the form as shown in the attached screenshot

![DialogFlow Campaign Settings](dialogflow_campaign.png)

Integration mapping with DialogFlow

As mentioned above ICTBroadcast can trigger Integration when it receive an action request from DialogFlow. it can be accomplished by completing the following two steps.

* Create integration using the ICTBroadcast GUI for integrations
* While create/launching new campaign Map DialogFlow **Actions** with ICTBroadcast **Integration**, as show in the following screenshot

![Action and ICTBroadcast Integration](dialogflow_action.png)

Use Cases and Scenarios
————————–

Account Information by Phone

An Ent-User calls the provided support system. system recognize / load its accounts number using his/her CLI. and will play his current dues with the system.

This scenario can be accomplished by

1. Create / Prepare a contact group in ICTBroadcast, and make sure custom1 filed have the due amount
2. Create a Welcome intent (i.e with “main” event) and enter something similar to the following in its response
Hi $contact_first_name $contact_last_name, There are $contact_custom1 usd due against you. Thanks
3. Create and launch the DialogFlow campaign in inbound mode, using the DialogFlow project and contact group as mentioned above

 Appointment By Phone

An Ent-User calls the provided number for the appointment. select a date and time. his/her information will be updated into ICTBroadcast contact group, which can be used/manually processed by someone

1. Create an contact group in ICTBroadcast AI powered auto dialer
2. Design / Train the DialogFlow to collect the appointment date and time into $contact_custom1 and $contact_custom2 respectively
3. Make sure that both variables are available in the selected intent, then set its action to `input.appointment`
4. Create and launch the DialogFlow campaign using the DialogFlow project and contact group as mentioned above

 D.3 Order by Phone (E-Commerce/CRM Integration)

An Ent-User calls the provided number to order. He/She select a product, tells its quantity and other required specifications and confirm their order. ICTBroadcast will push every received order to 3rd-party E-Commerce / CRM via REST APIs and Integration setup.

1. Create an empty contact group in ICTBroadcast AI powered auto dialer
2. Using the order APIs from the CRM or E-Commerce portal, create an Integration in ICTBroadcast
3. Design / Train the DialogFlow to collect the order details like product name, quantity and size etc …
4. Make sure that all variables are available in the selected intent, then set its action to `input.order`
4. Create and launch the DialogFlow campaign using the DialogFlow project and contact group further please remember to map the above created Integration with `input.order` action.

<p>The post ICTBroadcast AI Powered Auto Dialer Integration with Google DialogFlow, Deploy Artificial intelligence in your business. first appeared on ICTBroadcast.</p>

]]> https://www.ictbroadcast.com/ictbroadcast-integration-with-google-dialogflow-deploy-artificial-intelligence-in-your-business/feed/ 2 CRM Integration with CTI | Asterisk and CRM integration | CRM integration with Voip https://www.ictbroadcast.com/crm-integration-with-cti-asterisk-and-crm-integration-crm-integration-with-voip/ https://www.ictbroadcast.com/crm-integration-with-cti-asterisk-and-crm-integration-crm-integration-with-voip/#comments Fri, 08 Oct 2021 09:20:45 +0000 https://ictbroadcast.com/?p=56889 <p>The post CRM Integration with CTI | Asterisk and CRM integration | CRM integration with Voip first appeared on ICTBroadcast.</p>

]]>

A CRM (Custom Relationship Management) is the software that helps you to track all customer information and interactions in one location to follow more leads.

ICTBroadcast is a system that can seamlessly integrate CTI with CRM. It brings all this information into one cohesive unit. The customer’s complete history with your business exists alongside a list of your deals; your emails, notes, and appointments live in one interface.

Asterisk is an open-source PBX (Private Branch Exchange) software that facilitates VoIP (Voice over Internet Protocol) communication. Integrating Asterisk with a CRM system can lead to a more streamlined and efficient communication process. In this context, ICTBroadcast can play a crucial role in bridging the gap between Asterisk and CRM. It allows for features like call automation, call logging, and intelligent call routing directly from the CRM interface. This integration enhances productivity by ensuring that all communication activities are recorded and accessible within the CRM system, providing a centralized hub for customer-related information.

Integration of ICTBroadcast with top CRM solutions is easy for professionals with basic API knowledge. The autodialer software integrates effortlessly with CRM platforms such as:

  • VtigerCRM
  • EspoCRM
  • flatefreeCRM
  • CiviCRM
  • flarepointCRM
  • EspoCRM
  • Yetiforce CRM
  • SugarCRM

Integration of ICTBroadcast with these CRM is not a difficult task for professional who has basic knowledge that how to use API’s as CRM integration will be fulfilled by the use ICTBroadcast ICTBroadcast REST APIs. This integration adds more intelligence, efficiency, flexibility, and performance to the solution also it is scale-able and customize-able as per requirements. By using ICTBroadcast marketing autodialer software with these two CRMs is a great opportunity to increase sales and long-term relationships with customers.

ICTBroadcast integration with Salesforce

salesforce

 

ICTBroadcast Integration with SugarCRM or Vtiger or EspoCRM

 

espocrm

 

ICTBroadcast Integration with SuiteCRM

 

custom ictbroadcast

 

ICTBroadcast Integration with VtigerCRM

 

vtiger

 

ICTBroadcast also offers integration with popular CRM platforms like SalesForce, SugarCRM, Vtiger, EspoCRM, YetiForce CRM, and SuiteCRM. The integration adds value through improved communication and business process automation.

Additionally, ICTBroadcast is an open-source Asterisk-based mass communications platform supporting voice, SMS, and fax broadcasting. The integration of ICTBroadcast with open-source CRMs enhances daily operations and management. Computer Telephony Integration (CTI) further elevates the functionality of these CRM systems.

Related Links :

  • WebPhone (WEBRTC) for ICTBroadcast
  • Dynamic model of communication using REST APIs

<p>The post CRM Integration with CTI | Asterisk and CRM integration | CRM integration with Voip first appeared on ICTBroadcast.</p>

]]> https://www.ictbroadcast.com/crm-integration-with-cti-asterisk-and-crm-integration-crm-integration-with-voip/feed/ 4 Integration of Android Application with ICTBroadcast https://www.ictbroadcast.com/integration-android-application-ictbroadcast/ https://www.ictbroadcast.com/integration-android-application-ictbroadcast/#comments Fri, 08 Oct 2021 09:18:49 +0000 https://ictbroadcast.com/?p=56885 Android application for ICTBroadcast allows to create voice recordings, contact groups and also create and run voice campaigns. A screenshot of the main screen is shown below. User of the ICTBroadcast should have a username and password to be identified as authenticated user. A URL of ICTBroadcast is also required. For example, myictbroadcast.com Below are […]

<p>The post Integration of Android Application with ICTBroadcast first appeared on ICTBroadcast.</p>

]]>

Android application for ICTBroadcast allows to create voice recordings, contact groups and also create and run voice campaigns. A screenshot of the main screen is shown below. User of the ICTBroadcast should have a username and password to be identified as authenticated user. A URL of ICTBroadcast is also required. For example, myictbroadcast.com

Below are different features of the application and how they work. These components include settings, campaigns, recordings and contacts.

Settings

First things after running the application is to configure it. Settings tab allows user to set their username (Account Name), password (Secret Key) and set the location of the ICTBroadcast server (REST API URL). This is one time step usually when using the application for the first time.

Recordings

Recording allows to create new voice recordings and upload them to the ICTBroadcast server. User can also listen its created voice recording before uploading. Once user is sure that his/her recording is fine, then he/she can choose to upload that recording. Uploading requires to enter the name of the recording to be identified.

Contacts

Contacts allow upload all the contacts the android phone to as new contact group at ICTBroadcast.

Campaigns

Campaign form allows to create a voice message campaign in 3 simple steps. Set a name for the campaign, select voice recording and select contact group from the dropdown and finally clicking Run campaign button to run campaign. At the moment, there is no option to monitor statistics and summary of the campaign in android application.

<p>The post Integration of Android Application with ICTBroadcast first appeared on ICTBroadcast.</p>

]]> https://www.ictbroadcast.com/integration-android-application-ictbroadcast/feed/ 7 Integration Of ICTBRoadcast With WHMCS https://www.ictbroadcast.com/integration-ictbroadcast-whmcs/ https://www.ictbroadcast.com/integration-ictbroadcast-whmcs/#comments Fri, 08 Oct 2021 07:31:40 +0000 https://ictbroadcast.com/?p=56733 About ICTBroadcast ICTBroadcast is a broadcasting web based autodialer software solution.It broadcast voice sms fax and email.It is suitable for large and medium size businesses and also suitable for service provider.Service provider edition of ICTBroadcast provide multiple services for user such like scalability,load balancing,routing white labeling etc.It blast thousand of simultaneous call at a time […]

<p>The post Integration Of ICTBRoadcast With WHMCS first appeared on ICTBroadcast.</p>

]]> About ICTBroadcast
ICTBroadcast is a broadcasting web based autodialer software solution.It broadcast voice sms fax and email.It is suitable for large and medium size businesses and also suitable for service provider.Service provider edition of ICTBroadcast provide multiple services for user such like scalability,load balancing,routing white labeling etc.It blast thousand of simultaneous call at a time by using Voip and PSTN lines.It is simple, reliable, poweful and provides a user-friendly web portal for effective and efficient communications management.

About WHMCS
WHMCS is a complete web based all in one billing,support and client managment solution for all online businesses.WHMCS provide cart and invoice setup for your online business website.By using WHMCS you can automate everything from account provisioning to domain management to email reminders and many more. WHMCS provide facility of multiple currencies, auto exchange rates syncing, up to 2 levels of tax rules and a fully multilingual client area.

Integration ICTBroadcast With WHMCS
The ICTBroadcast REST APIs provide an interface to allow you to access and perform an action in ICTBroadcast for external aplications. ICTBroadcast integeration with WHMCS by using REST based API’s completly automate your buinsess process.ICTBroadcast APIs are defined in 3 classes API_User,API_Contact and API_Campaign we integrate in WHMCS.Mostly ICTBroadcast REST based APIs are used in WHMCS are related to account administration.

Lets we see some of the APIs functions of ICTBroadcast which we call in WHMCS.

User_Credit_Get
This function returns the credit of the ICTBroadcast users whose ID is provided.

Input Parameters

usr_id: ID of the user whose credit is required.

Output

Returns JSON encoded string containing true and success messages if successful. In case of failure, it will return false with a failure message.

Sample Code

$arguments = array(
‘usr_id’ => 2,
);
$result = broadcast_api(‘User_Credit_Get’, $arguments);
if($result[0] == true) {
print_r($result[1]);
} else {
$errmsg = $result[1];
print_r($errmsg);
}
?>

User_Payment_Create
This function creates a payment from a user whose id is provided. This payment amount will be credited into that user’s account.

Input Parameters

usr_id: ID of the user who paid the amount
value: The paid amount that will be added to user’s account
type: Payment type. One of the following 4 values. cash, cheque, online, other.
description: Any textual description associated with this payment.

paid_date: Optional, Date payment made on. example 2014-06-05, if the missing current date will be used

Output

Returns JSON encoded string containing true and success messages if successful. In case of any failure, it will return false with a failure message.

Sample Code

$arguments = array(
‘usr_id’ => 5,
‘value’ => 500,
‘type’ => ‘cash’,
‘description’ => ‘Paid cash amount’);
$result = broadcast_api(‘User_Payment_Create’, $arguments);
if($result[0] == true) {
print_r($result[1]);
} else {
$errmsg = $result[1];
print_r($errmsg);
}
?>

User_Payment_List
This function list all the payments made by a user.

Input Parameters

usr_id: Optional. id of the user.

Output

Returns JSON encoded string containing true and list of payments if successful. In case of any failure, it will return false.

Sample Code

$arguments = array(‘usr_id’=> $usr_id);
$result = broadcast_api(‘User_Payment_List’, $arguments);
if($result[0] == true) {
$paymentList = $result[1];
foreach ($paymentList as $payment) {
print_r($payment);
}
} else {
$errmsg = $result[1];
print_r($errmsg);
}
?>

<p>The post Integration Of ICTBRoadcast With WHMCS first appeared on ICTBroadcast.</p>

]]> https://www.ictbroadcast.com/integration-ictbroadcast-whmcs/feed/ 3 Integration Campaign to automatically register customers at website with predictive dialer and Autodialer https://www.ictbroadcast.com/subscription-campaign-to-automatically-register-customers-at-website-with-voice-broadcasting-autodialer/ https://www.ictbroadcast.com/subscription-campaign-to-automatically-register-customers-at-website-with-voice-broadcasting-autodialer/#comments Fri, 08 Oct 2021 07:24:46 +0000 https://ictbroadcast.com/?p=56715 ICTBroadcast Integration campaign is the latest innovation in the telemarketing and auto-dialling industry. It empowers sales managers to automatically register new customers, book orders, sell packages, or upgrade their existing packages. ICTBroadcast Integration campaign enables businesses to automatically invoke the software registration process with just one key press from the recipient/customers. It plays pre-recorded voice […]

<p>The post Integration Campaign to automatically register customers at website with predictive dialer and Autodialer first appeared on ICTBroadcast.</p>

]]>

ICTBroadcast Integration campaign is the latest innovation in the telemarketing and auto-dialling industry. It empowers sales managers to automatically register new customers, book orders, sell packages, or upgrade their existing packages. ICTBroadcast Integration campaign enables businesses to automatically invoke the software registration process with just one key press from the recipient/customers. It plays pre-recorded voice messages offering customer/recipients new packages/services/offerings and asks customers to press a specific key if interested. When an interested customer presses said key, ICTBroadcast invokes the registration process, calling specific URL / API’s that automatically register new customers, orders, or register them for packages accordingly.

ICTBroadcast is a multi-tenant, unified communications and telemarketing software solution supporting Voice, SMS, Email, and Fax broadcasting. Suitable for small business owners, enterprenuers and Service Providers. It facilitates its users with a vast number of features. This multi-purpose software excels over other software that provide campiagns.

Newely launched Integration campaign of ICTBroadcast is a step towards automation, and it can help your business grow. This campaign is beneficial for many businesses, especially those that provide some services to their customers, and a subscription is required in the process, like cellular network companies.

If you want to keep your customers satisfied, then you need to listen to their complaints and solve their issues. You may have any kind of business if you have a customer support department, then ICTBroadcast will help you record and solve the issues of your customers using the Integration campaign.

Internet service companies can make use of the integration campaign as well. Customers will be able to change their internet packages without having any human interaction. Through the ICTBroadcast campaign,s only a call will be required for this operation.

You own a food business, and you don’t want to hire a large number of employess you don’t have to! You can automate your system in such a way that customers who want a home delivery will choose the menu, their order, and print the order receipt. Customers won’t have to talk to any employee and waste their time. All this can be done with an integration campaign.

If you want to customize this campaign, contact us

Have any questions regarding setting up the Integration campaign in ICTBroadcast? see User Guide of the Integration Campaign

How to Set Up an Integration Campaign

Benefits of an Automated System

<p>The post Integration Campaign to automatically register customers at website with predictive dialer and Autodialer first appeared on ICTBroadcast.</p>

]]> https://www.ictbroadcast.com/subscription-campaign-to-automatically-register-customers-at-website-with-voice-broadcasting-autodialer/feed/ 3 ICTBroadcast integration with remote applications | webhook notifications | push call status https://www.ictbroadcast.com/ictbroadcast-auto-dialer-integration-with-remote-applications-api-push-call-status/ https://www.ictbroadcast.com/ictbroadcast-auto-dialer-integration-with-remote-applications-api-push-call-status/#comments Thu, 07 Oct 2021 09:06:53 +0000 https://ictbroadcast.com/?p=56472 <p>The post ICTBroadcast integration with remote applications | webhook notifications | push call status first appeared on ICTBroadcast.</p>

]]>

Recently ICT Innovations released Integration addon, Integration addon enable ICTBroadcast admin/user to configure campaigns to post or send call-related events to remote systems / third party applications also called push call status/webhook notifications. ICTBroadcast can use 3rd party APIs to communicate with remote systems. ICTBroadcast users can create dynamic integration using call and contact tokens.

Currently, users are able to use integration with IVR, end-of-call (push call status), and integration can also be used in integration campaigns.

The following are the instructions regarding the integration addon.

Integration as Push Call Status

3rd party integration

Integration with IVR

Integration with IVR

Create integration

Perform the following steps to create an integration:

  • Choose Messages from the ICTBroadcast top menu
  • Click on Integrations

And then fill the form as follows

  • Integration name
  • Integration description
  • Integration type

Integration info

Currently, there are two integration protocols available: SOAP WSDL and HTTP. Each protocol requires a different set of configurations, as mentioned in the following

Custom HTTP Request

HTTP protocol covers REST, GET / Curl or custom HTTP POST requests

Integration configuration

Remote Url

URL to remote application or API, users are allowed to build/customize this field using available tokens.

HTTP Method

There are four different HTTP methods available; the user needs to select the appropriate method as per the remote application’s requirement

  • GET
  • POST
  • PUT
  • DELETE

Request Data

Post data or body of HTTP request, users are allowed to build/customize this field using available tokens. Further, it is allowed to use formatted text. i.e XML or JSON

Note: In case of encoded text, please remember to include required headers in the header field, as required by the remote application.

Request Headers

If remote applications require certain headers in a request, for example, Authorization, Cookies, etc, they can be added in this field.

Note: Please remember to enter each header on a separate line. for example

Authorization: Basic QWxhZGRpbjpvcGVuIHNlc2FtZQ==
Cookie: $Version=1; Skin=new;

Response Encoding

The accepted format for response (currently not in use)

SOAP WSDL API Request

Soap and WSDL-based interface for integration has the following configuration options

Config

WSDL Url

A valid WSDL address for the SOUP service

SOAP Action

Soap method to call

Soap Parameters

A list of soap parameters can be given as name and value pair, in the value field, the user can select a token or enter a custom value.

Integration Administration

permissions

Integration module and features are only available to those users having permission for this module. Admin can assign/unassign user permissions for the integration module from User management -> Permissions or from Role management -> Permissions.

<p>The post ICTBroadcast integration with remote applications | webhook notifications | push call status first appeared on ICTBroadcast.</p>

]]> https://www.ictbroadcast.com/ictbroadcast-auto-dialer-integration-with-remote-applications-api-push-call-status/feed/ 7 CRM Integration with CTI | ICTBroadcast AI Powered Auto dialer and CRM Integration | CRM integration with Voip https://www.ictbroadcast.com/crm/ https://www.ictbroadcast.com/crm/#comments Thu, 07 Oct 2021 05:49:25 +0000 https://ictbroadcast.com/?p=56336 <p>The post CRM Integration with CTI | ICTBroadcast AI Powered Auto dialer and CRM Integration | CRM integration with Voip first appeared on ICTBroadcast.</p>

]]>

 A CRM (Customer Relationship Management) is the software that helps you to track all customer information and interactions in one location to follow more leads. ICTBroadcast is an AI powered auto dialer and call center software that can seamlessly integrate with any CRM. It brings all customer related data and customer communications as one cohesive unit. The customer’s complete communications history with your business exists alongside a list of your deals; your emails, notes, and appointments live in one interface. ICTBroadcast autodialer software is a flexible solution. It is integrated with all Top CRM such as:

  • Pipedrive
  • Salesforce
  • Hubspot CRM
  • Zoho CRM
  • Suite CRM
  • Insightly CRM
  • Espo CRM
  • Sugar CRM
  • Freshsales CRM
  • Zendesk
  • Freshworks
  • Netsuite CRM
  • Streaks CRM
  • Nutshell
  • Agile CRM inc.
  • Creatio CRM
  • Nimble CRM
  • Apptivo
  • Act! CRM
  • Clickup
  • Microsoft Corporation
  • ActiveCampaigns
  • Microsoft Dynamics 365

Integration using CRM URL

This is the easiest approach to configure CRMs URL with ICTBroadcast AI powered auto dialer and call center software, Agent at ICTBroadcast call center platform configure URL of CRM in agent panel and during Agent campaign or Interactive campaign this URL will popup customer data on agent screen and agent will make necessary updates while on call with customer . Here are more details in this regard https://www.ictbroadcast.com/webrtc/#Add_URL_of_CRM_for_a_popup

Integration using Rest APIs

If more advance Integration is required for business automation and make CRM and AI powered Auto dialer functionality as cohesive unite, there is option of using ICTBroadcast REST APIs , ICTBroadcast integration with any CRM is not a difficult task for professional who has basic knowledge that how to use API’s as CRM integration will be fulfilled by the use of ICTBroadcast REST APIs. This integration adds more intelligence, business automation, efficiency, flexibility, and performance to the solution also it is scale-able and customize-able as per requirements. By using ICTBroadcast marketing AI-powered auto dialer software with these CRMs is a great opportunity to increase sales and long-term relationships with customers.

 

 
ICTBroadcast CRM Sales Report
 
 
suite CRM
 
 
vtiger CRM
 
ICTBroadcast is an open-source Asterisk-based mass communications platform supporting voice, SMS, fax broadcasting, We have integrated ICTBroadcast with known open source CRM’s enabling communications and business process automation. Integration or addition of Computer telephony integration ( CTI ) makes these open source CRM’s a perfect choice for the organization for their daily operations and management. Related Links:
 

<p>The post CRM Integration with CTI | ICTBroadcast AI Powered Auto dialer and CRM Integration | CRM integration with Voip first appeared on ICTBroadcast.</p>

]]> https://www.ictbroadcast.com/crm/feed/ 8