itsp|ICTBroadcast

Technical Details of different packages offered by ICTBroadcast Service Provider Edition, A turnkey software solution

Tahir Almas — Thu, 07 Oct 2021 10:04:19 +0000

ICTBroadcast Service Provider Edition is a scalable autodialer with billing and routing. It uses open-source Asterisk PBX as its back-end. ICTBroadcast Service Provider Edition can be scaled to multiple nodes of Asterisk PBX. So this also eliminates the bottleneck of a single Asterisk PBX server. Multiple Asterisk nodes can communicate transparently without any delay. Moreover, administrators don’t have to worry about the back-end. Easy to use monitoring system of ICTBroadcast give its users real-time statistics of the server machines and call load.

IB-SP-100 to IB-SP500

This is the simplest and the basic package of ICTBroadcast SP Edition. IB-SP-500 has only one server that has ICTBroadcast, as well as Asterisk and Kannel, installed at the same server.

IB-SP-1000

IB-SP-1000 is an advanced package that has 2 servers. Server 1 will have ICTBroadcast, Apache, Mysql, RabbitMQ, Asterisk, and Kannel installed whereas Server 2 will only have Asterisk and Kannel for enhanced scalability and load balancing.

IB-SP-2500

IB-SP-2500 is also an advanced package that has 5 servers. Following are the detail of the software running on each server.
Server 1: ICTBroadcast, Apache, RabbitMQ, Mysql
Server 2: Asterisk and Kannel
Server 3: Asterisk and Kannel
Server 4: Asterisk and Kannel
Server 5: Asterisk and Kannel

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Multi-tenant platform for Enterprise / Service Providers / ITSP

Tahir Almas — Thu, 07 Oct 2021 09:39:56 +0000

ICTBroadcast service provider (SP) edition has all the features of enterprise-grade software for its customers who want to become Internet Telephony Service Providers (ITSPs) and want to provide their own broadcasting services (such as voice, SMS, fax, and email) to their customers. ICTBroadcast is productive, scale-able, fault-tolerant, and secure software and also comes with monitoring, integration, upgrading, and support services. Some other features that ICTBroadcast SP edition have to support your business are listed below: Multi-tenant and Multi-campaign

ICTBroadcast SP edition is a multi-tenant system that provides a separate web portal for users and administrators. Every user can create an unlimited number of campaigns running simultaneously.

System monitoring

ICT Broadcast SP edition provides all system monitoring features in one place (i.e. Dashboard) allowing Admin to monitor overall system resources, including nodes, users, channels, and campaigns statistics. Multi-service Billing

ICTBroadcast SP edition also provides various billing-related reports that are a must-have feature of the multi-tenant environment. Apart from that, a summary and comprehensive detailed report of every campaign are also created that shows statistics related to the campaign.

Resource Management

ICT Broadcast SP edition helps to manage rates, routes, payments, channels, users, and their permissions. The administrator can also manage system resources such as assigning or UN-assigning extensions and DIDs to users. Internationalization

ICTBroadcast SP edition is a multi-lingual system with built-in support of many of the most used languages on the Internet and can easily extend to support any other language. Third-Party Integration

ICTBroadcast SP edition provides easy-to-use Restful APIs to integrate with third-party software such as CRM. The REST API is now included free with SP Edition at no additional cost. Smartphone Client

ICT Broadcast SP edition Smartphone client (for Android Devices) is an easy-to-use Android App for your customers to create and run campaigns by quickly recording a voice message and sending it to their contacts.

Overall ICT Broadcast SP edition is a complete solution for anyone seeking to start their own business as an Internet Telephony Service Provider (ITSP).

The post Multi-tenant platform for Enterprise / Service Providers / ITSP first appeared on ICTBroadcast.

Campaign Statistics and Reporting | Call Detail Report (CDR )

Tahir Almas — Mon, 27 Sep 2021 07:14:13 +0000

ICTBroadcast has chart-based reporting that makes viewing and analyzing a campaign much easier. You can now view the contact details (contact list) of those who answered your call, and of those where the call failed (due to Busy, No Answer, Congestion, Unknown error). You can export these contact lists for further processing. Learn more about ICTBroadcast

You can also view the call detail report of every campaign. Call Detail Report (CDR) gives you all the details about every call made during your campaign, how long it lasted, and how much it cost. CDR lists are the successful calls made. If you want to analyze and find how many calls were answered and how many calls were failed, then you’ll see Campaign Statistics.

The post Campaign Statistics and Reporting | Call Detail Report (CDR ) first appeared on ICTBroadcast.

WHMCS integration with ICTBroadcast released for Auto Dialer Billing

Tahir Almas — Mon, 27 Sep 2021 07:13:19 +0000

ICTBroadcast has released a new billing module for the ICTBroadcast Service Provider edition. This module will allow WHMCS to be used as Client Management and Billing front-end for Auto Dialer service, After integration with the WHMCS system will be able to provide a complete business platform for broadcasting services including Website, package listing, automated order, and Account provisioning. Following are few billing scenarios that can be achieved by ICTBroadcast for voice, fax, SMS, and email broadcasting businesses.

Pay as you go
Monthly subscription
Usage quota
Account top-up

Service providers already using ICTBroadcast SP can set up this integration to fully automate their white-label service. For new service providers here is the link to a guide describing How to start your own online business to offer voice, fax, SMS, or email broadcasting services by using ICTBroadcast Service Provider Edition then this module with ICTBroadcast and WHMCS will make your objective really simple. You can establish all required setup within a day and you will be ready to launch your business. Following are more details about the features this module will introduce in the existing ICTBroadcast platform.

Auto-provisioning of Service

From user registration to order checkout, the front-end integration (WHMCS) will handle everything including online payments. Without any interaction required from admin, after payment confirmation, the front-end module is responsible for set up a new ICTBroadcast account for the user and email all required details to that user including ICTBroadcast login access.

Package Customization

It is a very common business model to charge bulk clients differently or providing choices for clients to select different packages as per their requirements and budget. With WHMCS and ICTBroadcast integration business, owner/system admin will be able to design and offer multiple packages according to their own business model. While creating new packages admins can decide available resources from ICTBroadcast and their limits for the package buyer. further admin can decide subscription time duration and define subscription cost. following is a list of features that can be customized from package management.

Rate Plan

Just like VoIP providers, ICTBroadcast’s admin can already define multiple rate plans to offer bulk users a comparatively lower call cost. Now with WHMCS integration admin can link these rate plans with subscription packages. A user subscribing to a specific package will be charged only according to that rate plan. All outgoing calls will be billed accordingly.

No. of Channels

The package can specify the allowed number of concurrent channels. the number entered in this field will serve as the upper limit for outgoing concurrent calls. At any given time in ICTBroadcast users will not be able to cross that limit regardless of the number of active campaigns.

Free Credit / Minute

Who does not like free credit? everyone does. With ICTBroadcast admin can assign free credit/minute quota with selected packages. depending on the package this quota can remain or get reset after each renewal / monthly payment.

One Time Cost / Setup Fee

Everyone likes free signup or pay what they need. but some time admins are required to apply some upfront cost on new signup to meet their business cost. With WHMCS it can be achieved with a one-time fee option.

Renewal and Recurring Payments

Alternatively to a one-time fee. admin can also define packages that are required to be renewed after a specified time period (monthly, quarterly, etc …). for those packages system will automatically generate invoices and the reminder emails will be sent to the client before the due date. In case the client fails to pay his/her dues their service can be suspended and their subscription can be revoked after the specified number of days.

Account TopUp ( prepaid credit )

Different than listed packages sometimes clients are required to refill/recharge their account. for that purpose admin can create separate top-up packages. on purchasing such a package user’s account will be credited in ICTBroadcast accordingly.

Package Upgrade / Downgrade

If the client wants to change his package, either he/she want to upgrade it or downgrade. he can request the admin to switch their package with the selected one. ICTBroadcast will adjust this change accordingly while keeping all user data intact.

If interested in other client management-related features then please visit This Link.

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The post WHMCS integration with ICTBroadcast released for Auto Dialer Billing first appeared on ICTBroadcast.

Multi-Service Billing | Voice Broadcasting Software

Tahir Almas — Mon, 27 Sep 2021 07:12:13 +0000

ICTBroadcast has an integrated prepaid billing system and allows real-time control of calls and campaigns according to available funds. REST-based API takes billing and payments to next level by binding ICTBroadcast to a third-party web portal. Learn more about ICTBroadcast

Multi-Service billing offers customers a rich and online billing interface that provides access to consolidated accounts and electronic billing information. This is a powerful feature and its reporting capabilities enable users to take control of their communications services. Multi-Service billing enhances the loyalty of customers, reduces operational and support costs.

The post Multi-Service Billing | Voice Broadcasting Software first appeared on ICTBroadcast.

Automated B2B Telemarketing Software For Call Centers: ICTBroadcast

Tahir Almas — Mon, 27 Sep 2021 07:10:48 +0000

ICTBroadcast has fully automated B2B telemarketing software that helps to maximize your business productivity. ICTBroadcast service provider edition is for service providers who can provide their own online service for outbound (as well as inbound) telemarketing to prospective clients and businesses across the world. Service provider edition is specifically designed for B2B telemarketing. Whereas ICTBroadcast enterprise edition can be used as telemarketing autodialer software for personal as well as for small business and medium businesses. Any enterprise-grade telemarketing dialer must provide two key features. 1. Scalability: It must be capable of making a large number of simultaneous phone calls 2. Integration: It must provide an application programming interface (API) for system integration ICTBroadcast provides both these key features to become a leading enterprise-grade telemarketing software. Below we have discussed how we achieve these two key features in ICTBroadcast.

1. Scalability

ICTBroadcast can be scaled up to blast thousands of simultaneous calls. This is achieved through multiple powerful server computers working closely together to provide scalability and load balancing. Usually, a single node can handle 500 simultaneous calls efficiently. Using this distributed approach, there is virtually no limit on scalability. One can increase and decrease server nodes to scale up and scale down respectively immediately depending upon one’s needs. We have successfully tested ICTBroadcast on 5 server nodes to achieve 2500 simultaneous calls. However, as we said earlier, there is no limit on scalability. If you have more server nodes and a powerful internet connection, it can be scaled further.

2. Integration

Another key feature that any enterprise-grade telemarketing software should have is the application programming interface (API). ICTBroadcast provides REST-based APIs for third-party software integration. ICTBroadcast uses REST-based APIs to ensure that automation between our product and third-party application is seamless. Customers can make the most of third-party applications without compromising the quality of service ICTBroadcast provides. Following is a list of features of ICTBroadcast as automated telemarketing software.

Automated Telemarketing Features

Multiple campaign support Multi-tenant support Fax, SMS, Email and Voice broadcasting Phone Surveys and Polls Real-time reports, graphs and charts Interactive/Demand dialing at the press of one button Import list of contact numbers to dial into a campaign Manage DNC (Do Not Call) lists Answering machine detection (AMD) support Play a pre-recorded message to voice mail Record the conversation No hardware requirement Fast and accurate Increase productivity Many more features

How ICTBroadcast Rating and Routing system works?

Tahir Almas — Mon, 27 Sep 2021 07:06:43 +0000

Routing of calls is an important part of any system and ICTBroadcast has a powerful routing system as well as It process Call Detail record for rating purpose

ICTBroadcast GUI help user to create and manage countries, destinations, rates, and routes and provide interface to search/filter destination based on country

Following are two important functions of GUI.

Filter Destinations

When users select a country ICTBroadcast use country dialing_code to fetch all matching prefixes from the destination table… When the user selects a region ICTBroadcast uses region id to fetch all matching countries and also triggers above mentioned action.

Show Country Name

In Rate and Route lists system shows destination name i.e Pakistan > Ufone (92333) the country name along with destination name are being fetched as following

System use destination prefix and look for matching dialing_code in-country and fetch all countries, if more than one country match then it repeats the route, rate for each country while keeping the destination same.

Known Problem: whenever there is a problem in route and rate it is due to missing dialing_code in a related country. uniquely matching digits must exist as dialing_code in the country table.

Following are steps ICTBroadcast perform to find rate and routes

ICTBroadcast looks into the destination table to match the phone number prefix.

ICTBroadcast looks into the routing table for the previously matched prefix (destination) and fetches all matching records with respective trunk / VOIP provider and matching service (voice, SMS, fax, or email ).

ICTBroadcast looks into the rate table for the previously matched prefix (destination) and fetches all matching rates along with the respective rate plan.

OCN Based Routing

ICTBroadcast facilitates its users to implement the LCR technique in Routing. LCR synonym of Least Cost Routing is a process to find the most inexpensive way to route phone calls. It is the process of analyzing and selecting the most economical path of outbound and inbound communications traffic. LCR can be configured in ICTBroadcast by adding the prefixes of available networks. When a number is dialed, ICTBroadcast chooses the route which has the same prefix as a number with the most economical rates.

However, in case of number portability, LCR could not be implemented and in such case CNAME module provide solutions. CNAM query gets the information about that number through OCN, on the basis of that information route is selected.

NOTE: Call will be rejected if no destination found also call will be rejected if long prefix (more specific like 92333) is found in destination table but there is no matching route or rate exist for said destination ( there need an exact match like 92333 to exist in both routing and rating tables and 9233 or 923 will not work).

NOTE: To utilize the referencing features of the DB engine we are using the country_area table to save the comma-separated dialing_code field from the country table

Using REST-based API to integrate ICTBroadcast with third party application and autodialer automation

Tahir Almas — Mon, 27 Sep 2021 07:04:10 +0000

Following is a list of API’s we provide to integrate with third-party applications to achieve full automation and seamless functionality.

REST API

This REST API provides an external interface to call some important functions of ICTBroadcast. ICTBroadcast defines 3 classes API_User, API_contact, and API_Campaign in REST API that defines all the functions necessary to be accessed from outside of the application scope. Following is code example describes how to call these functions:

User_Create

This function creates a new user in ICTBroadcast. The following code describes how to call this function.

Parameters

$user: a serialized array containing user data

Return value

Returns array containing user data if successful. Otherwise returns an array containing the false value.

User_Update

This function updates the user data.

Parameters

$user_id: ID of the user whose data is to be updated

$user: Data of the user

Return value

Returns JSON encoded string containing user data if successful. Otherwise returns an array containing the false value.

User_Get

This function returns data of the user whose id is provided as an argument.

Parameters

$user_id: ID of the user

$search: search

$value: value

Return value

Returns JSON encoded string containing user data if successful. Otherwise returns an array containing a false value.

User_Delete

This function deletes a user whose id is provided.

Parameters

$user_id: ID of the user

Return value

Returns true if delete successful otherwise returns false.

User_Extension_Create

This function creates an extension for the given user.

Parameters

$user_id: ID of the user

$extension: an array containing data for the new extension

Return value

Returns JSON encoded string containing extension data if successful. Otherwise returns an array containing the false value.

User_Role_List

This function returns all available roles.

Parameters

None

Return value

Returns JSON encoded string containing user roles if successful.

User_Payment_Create

This function adds credit to the user account

Parameters

$user_id: ID of the user

$value: paid amount to add

$description: brief description

$type: type of payment

Return value

Returns true if add credit successful otherwise returns false.

User_Login

This function logs in a user.

Parameters

$session_id: Session ID

Return value

Returns session name if successful otherwise returns false.

User_Logout

This function destroys the user session in order to log him out.

Parameters

$session_id: Session ID

Return value

Returns session name if successful otherwise returns false.

Campaign_Status

This function gives the status of the campaign whose ID is given.

Parameters

$campaign_id: ID of the campaign whose status is required

Return value

Returns JSON encoded string containing campaign status data if successful.

Campaign_Start

This function starts a campaign whose ID is given.

Parameters

$campaign_id: ID of the campaign

Return value

Returns JSON encoded string containing campaign status data if successful.

Campaign_Stop

This function stops a campaign whose ID is given.

Parameters

$campaign_id: ID of the campaign

Return value

Returns JSON encoded string containing campaign status data if successful.

Campaign_Contact_Create

This function adds a given contact that will be dialed by the campaign whose ID is given.

Parameters

$contact_id: Array containing contact data that will be created…

$campaign_id: ID of the campaign

Return value

Returns JSON encoded string containing campaign data if successful.

Campaign_Summary

This function returns the summary of the campaign. It will list the status (busy, congestion, no-response, failed) of each contact in the campaign.

Parameters

$campaign_id: ID of the campaign whose status is required

$usr_id: ID of the user owns this campaign

Return value

Returns JSON encoded string containing campaign data if successful.

Campaign_Result

This function updates a campaign, it’s status.

Parameters

$campaign_id: ID of the campaign whose status is required

$status: Status of the campaign

$usr_id: ID of the user owns this campaign

Return value

Returns JSON encoded string containing campaign data if successful.

Campaign_Filter

This function provides a search filter for search campaigns.

Parameters

$search: Array of search queries for the campaign data.

Return value

Returns JSON encoded string containing campaign data if successful.

Contact_Create

This function creates a new contact in the specified group.

Parameters

$contact: Array containing contact data.

$contact_group_id: ID of the contact group.

Return value

Returns JSON encoded string containing status of the contract if successful.

Contact_Delete

This function removes a contact whose ID is given.

Parameters

$contact_id: ID of the contact to remove.

Return value

Returns JSON encoded string containing status of the contract if successful.

Here are example deployments of ICTBroadcast REST APIs

ICTBroadcast integration with EspoCRM

ICTBroadcast integration with VtigerRM

Click here to become an Internet Telephony Service Provider to start your own business

The post Using REST-based API to integrate ICTBroadcast with third party application and autodialer automation first appeared on ICTBroadcast.

Payment Management | Voice Broadcasting Software

Tahir Almas — Mon, 27 Sep 2021 07:00:49 +0000

You can add funds to a user account and the user can then run campaigns within the available budget. Each outgoing call will check to ensure that sufficient funds are available. Learn more about ICTBroadcast

ICTBroadcast also offers a REST-based API that allows billing and payments to be made from a web portal. So you don’t need to worry about all the web portal-related matters. ICTBroadcast has complete Service Provider features that make it unique a solution in the telephony and broadcasting domain.

The post Payment Management | Voice Broadcasting Software first appeared on ICTBroadcast.

Multi-Service Billing | Voice Broadcasting Software

Tahir Almas — Mon, 27 Sep 2021 06:58:56 +0000

The post Multi-Service Billing | Voice Broadcasting Software first appeared on ICTBroadcast.