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ICTBroadcast call center software with advanced call center agent functionality

Jan 18, 2023 | call center

Agent : A call center agent handles incoming or outgoing customer calls for an organization. A call center agent might handle account inquiries, customer complaints or support issues. An agent who manages both incoming and outgoing customer calls is also referred to...

ICTBroadcast Reports , Monitoring and Live Statistics

Jan 18, 2023 | call center

ICTBroadcast has a very powerful campaign monitoring and reporting feature. Monitoring of a running campaign is very important because it basically allows you to determine if your campaign is working as expected and your target audience is listening to the message...

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