ICTBroadcast is advance voice broadcasting application also ICTBroadcast support multiple dialling modes such as predictive dialling, progressive dialling, auto dialling, power dialling, preview as well as manual dialling also offers REST APIs for third party application integration, It is complete inbound / outbound call centre and contact centre solution , it has been developed over open source LAMP stack and uses open source Asterisk communications engine at back-end.
Voice broadcasting can be used (with no limit) in environments where a large number of people have to be contacted in a short span of time. The voice message can be broadcast to particular peoples as specific as calling all the residents of an area to inform them, let’s do some explanation about it.
Congregation Voice Broadcasting
Easily send automated calls to your whole congregation informing them of important events and dates. Help increase turnout and participation within your organization.
School Voice Broadcasting
School voice broadcasting helps administrators if a message or warning needs to be broadcast quickly, to reach students, parents, and teachers. Easy call updates of school activities or meetings maybe phone calls. Emergency school warnings and updates such as COVID-19 Pandemic can also be school voice broadcasts.
Weather warning Voice Broadcasting
You may hear on NOAA (National Oceanic and Atmospheric Administration) Weather Radio, the voices heard are not human, but they do voice broadcasting to alert the whole city or town. Similarly, you can create your own voice broadcasting campaign to alert or inform your people of town or city using ICTBroadcasting.
Voice Broadcasting in ICTBroadcast
ICTBroadcast is a voice broadcasting software that can broadcast voice messages by creating voice message campaigns. Voice message campaign auto-dial telephone numbers that are uploaded into the contact group. When the call is answered by the recipients, it plays that message. ICTBroadcast uses pre-recorded voice messages that are already uploaded at its portal. Voice messages can be recorded (as a recording . WAV file) or can use a TTS (Text To Speech) engine from a text file.
After the voice broadcasting campaign is complete or even during a running campaign, the campaign summary and statistics are recorded as to who has answered, as well as any failed calls. Answered and failed contacts can be exported as a CSV file and can be used to create new contact groups that can be used to broadcast any other message (or the same message again).
How Voice Broadcasting application works
This type of campaign dial numbers from the contact list, on the answer by the recipient, play recorded voice message and hang up. If the user selects the “Message Campaign” from the figure above. This will open a form that lists all the options and settings for creating this campaign. The general parameters that users need to fill out for a voice campaign are given below:
Campaign Name:
Name of the campaign for identification in the future when you have multiple campaigns in the list.
Contact Group:
Select the Contact Group of phone numbers that this campaign will dial.
Campaign Mode
There is 3 mode in voice campaign are the following:
Inbound
When we select the Inbound voice campaign, a new option will appear name DID Number where we select the DID number for the inbound campaign. When someone dials this DID number, this campaign will respond accordingly to other campaign options.
Outbound (Static)
When selected to Outbound (Static), it stops the campaign after processing all the contacts.
Outbound (Dynamic)
When selected to Outbound (Dynamic), it allows the campaign to keep running even after processing all the contacts and waiting for new contact in the background through APIs.
Caller ID
There are multiple options for Caller ID in ICTBroadcast are following
Caller ID Type
There are 5 options for Caller ID type:
User Caller ID (DID)
These options will show the list of user DID number lists to use as CallerID.
Anonymous Caller ID
This will show Anonymous as a caller ID on the recipient’s phone screen.
Custom
These options will show 2 more fields for custom caller ID are following
Caller ID
Enter your desire Caller ID to show on the recipients’ phone screen. There is a button to Show available tokens dynamically for each.
Caller Name
Enter your desire Caller ID to show on the recipients’ phone screen. There is a button to Show available tokens dynamically for each.
Voice Message
This option will show a list of pre-recorded messages from Message -> Recordings
Introductory Message
When enabled, this field allows the campaign manager to select an introductory message. This introductory message will be played immediately when the recipient receives the call.
Action on DNC (Do Not Call)
When the DNC option is enabled, it will set a key 9 for DNC action. This means that when the recipient presses 9 from his phone, his/her number will be deleted from the contact list. When disabled, no action is taken.
Action on AMD (Answering Machine Detection)
When it is disabled, it ignores Answering Machine. When Hangup is selected. Then ICTBroadcast detects AMD, if found then hang up the call otherwise continue normally. The third option is to leave a message, if ICTBroadcast detects AMD if found then plays a different message and hangup.
Max. Concurrent Channels
The maximum number of concurrent channels that said the campaign will support at a time.
Max. Retries
This is an option for maximum retries when the contact could not be reached or not answering.
Suggested dialing order
When the recipient number couldn’t be reached or another problem and Max Retries enable, it will suggest the ICTBroadcast retries the recipient’s number accordingly.
Max. Call Duration in seconds
Maximum allowed duration for each call. after this duration call will be disconnected automatically, If you/admin are not sure about the duration of the call let it be the maximum number so that it does not effect call conversation.
Max. ring time in seconds
Ring time is the time before recipients attend the call, and if recipients do not attend the call during this particular time call will be missed. Default/Standard ring time is 45 seconds If you/admin can change the ring time duration.
Campaign Schedule
Schedule campaign starts it has the following options
a) Immediately: Start campaign immediately just after creation
b) On Scheduled Time: Start a campaign on selected data and time
Stop/Pause campaign: Schedule campaign stop time it has the following options
a) When Done: Stop campaign when everything is completed
b) On Scheduled Time: Stop campaign on selected data and time
Click on the Save button on the top menu to start the campaign.