How to Launch ICTBroadcast Predictive Campaign ?

The following are steps that should be completed before launching campaign with predictive dialer capabilities.
Steps to launch a campaign (For Admin)

Steps required to start a predictive campaign

1. Create Agent Extensions
2. Create Queue / Skill Group
3. Assign newly created agents / queue (skill group) to desired user
4. Associate agents to newly created queue
5. Create recordings (not needed for agent campaign)
6. Create contact group
7. Upload contacts
8. Create and Launch a agent / interactive campaign

Please read user-guide for more details

Steps for Agents to manage calls

1. Login at agent panel
2. Change agent status to ready

Please read agent-guide for mode details

How to create Agent campaign

This type of campaign dial numbers from contact list and on answer by the recipient, directly forward call to agent.
Contact Group: Select contact group/List of phone numbers that this campaign will dial.
Dialogue / Script: A read of agents, customized for each prospect / call
Contact URL: URL for agent popup, popup to provide contact
Agent Extensions: There user is required to select target queue / skill group, where related agents are logged in

Regarding more details please read ICTBroadcast's user-guide.

How to Create Interactive Campaign

This option enable user to create an interactive campaign. This type of campaign dials number from contact list, on answer by the recipient, play recorded message and if recipient presses desired key, it forwards recipient to a live agent for further call handling.
This type of campaign dial numbers from contact list and on answer by the recipient, directly forward call to agent.
Contact Group: Select contact group/List of phone numbers that this campaign will dial.
Message Recording: Message that need to be played after the prospect / call is answered
Dialogue / Script: A script for agents, customized for each prospect / call Contact URL: URL for agent popup, popup to provide contact information to agents
Required input key: Select key, press that key will transfer prospect to agents
Agent Extensions: There user is required to select target queue / skill group, where related agents are logged in
Rgarding more details / other fields please check ICTBroadcast's user-guide

ICTBroadcast, the unified auto dialing software features advance predictive dialing capabilities, The following are steps that should be completed before launching campaign with predictive dialler capabilities.