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Agent module addition in ICTBroadcast

We are pleased to announce that ICTBroadcast have now been upgraded to incorporate Call Center functionality. Agent back-end and call queue management modules have been developed by altering existing extension module. Where as, a web-based soft phone for agent to receive incoming calls will soon be introduced. For this purpose we are using WebRTC technology that will provide real time communication from browser, where the agent is present, to customer, who is calling. Agent don't need to have any installation of any additional plugins and downloads.

ICTBroadcast, DNC and Opt-Out Features for Users of Countries with Legal Restrictions

There are several laws governing the use of voice or fax broadcasting for any purpose. These laws vary from country to country. It is very important to take note of these rules because different illegal businesses are violating these laws and making it difficult for telemarketing companies to build trust with their users and target audience. Basically, the law requires to send pre-recorded messages only to subscribers who have signed or agreed to allow this type of call.

ICTBroadcast Monitoring and Reporting

ICTBroadcast has very powerful campaign monitoring and reporting feature. Monitoring of a running campaign is very important because it basically allows you to determine if your campaign is working as expected and your target audience is listening your message that you are broadcasting. Better campaign reporting and monitoring has several benefits. For example, you can learn your customer's behavior on a particular campaign and tune your campaign accordingly.

Reseller Program vs Affiliate Program

A reseller is a company or individual that purchases products or services with the intention of reselling them rather than using them. This is usually done for profit. Affiliate, on the other hand, is a type of marketing in which a business rewards one or more affiliates (usually individual or small company) for each customer brought by the affiliate's own marketing efforts.

ICTBroadcast, the unified auto dialer compliant with Telephone Consumer Protection Act of 1991

The ICTBroadcast multi-tenant unified communications package is a powerful telemarketing suite that can dramatically enhance an SME’s capacity to boost efficiency or promote a product. However, the misuse of the product - or any other telemarketing solution - can cause a business to fall foul of consumer and data protection laws and regulations. Therefore, it is vital to become familiar with the local regulations to avoid substantial penalties or heavy fines.

ICTBroadcast, Creating dynamic messages with auto dialer and custom tokens

One of the many benefits of running the ICTBroadcast system for an SME is the flexibility and degree of personalization that the system allows. Dynamic messages can be programmed to run via the auto dialer during a campaign tailored to your existing client database or as part of standard operating procedure. The creation of either an SMS or email template is a straightforward and simple matter. This can be quickly accomplished and refined further at anytime during the campaign, or in the course of normal business operations.

ICTBroadcast, Using REST based API to automate your business

ICTBroadcast recognize that the modern SME utilizes a wide spectrum of software and web-based applications to facilitate the needs of the business. We also understand the frustration caused by the lack of compatibility between some of these applications and the decrease in efficiency or increase in cost that inflexible software system can cause. For this reason ICTBroadcast uses REST based API to ensure communication and automation between our products and third party applications is a seamless and simple process.

Integration of Android Application with ICTBroadcast

Android application for ICTBroadcast allows to create voice recordings, contact groups and also create and run voice campaigns. A screenshot of the main screen is shown below. User of the ICTBroadcast should have a username and password to be identified as authenticated user. A URL to REST web services of ICTBroadcast is also required. Some of the features and components of the application include settings, campaigns, voice recordings and contacts.

Our journey to stability, quality and performance excellence: ICTBroadcast version 3.0 to 3.4

ICTBroadcast's journey of professionalism, stability and excellence has some remarkable achievements. In this post, we have highlighted some of those achievements from version 3.0 to version 3.4. That journey is not over yet and we are focussed at our mission to become leading broadcasting software in the telecommunication sector. Some of the highlighted features listed in this post are IVR campaign, Advanced graphical reporting, Load balancing and fail-over support, REST APIs, Appointment reminder, resource management GUI, RPM for CentOS 6.x, GUI installation, System-wide configuration and many more.

Powerful Graphical Reports in ICTBroadcast

ICTBroadcast is multi tenant, unified communications and telemarketing software solution supporting Voice, SMS, Email and Fax broadcasting. ICTBroadcast has very powerful feature of real-time graphical reports. These reports can be found in summarized form as well as detailed form. Every campaign has summarized form of the reports with basic statistics and charts. Summarized report then links to each section of detailed report of a campaign. Different types of campaign in ICTBroadcast has different many statistics to show in reports.

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