• FEATURES
  • PACKAGES
  • ADDONS
  • SUPPORT
  • BLOGS
  • Contact Us
Try Live Demo Book a Demo

What is format of external file / contact list file?

The format of the external file needs to be in CSV (comma seperated values) format as show below

“923330000000”,”First Name”,”Last name”,”email@domain.com“,”address”, “custome value 1″,”custome value 3″,”custome value 3″,”comments”
“923331111111”,”First Name”,”Last Name”,”other@domain.com“,”address”, “custome value 1″,”custome value 3″,”custome value 3″,”comments”

The first fields (Telephone numbers) is mandatory and other fields are optional, which means you can prepare a contact list file with only telephone numbers as shown below

“923300000000”
“923331111111”

You can prepare a contact list file using any text editor or preparing it in any spreadsheet-like Microsoft Excel and then importing and save it in CSV format

The file extension needs to be CSV like myfile.csv

  • Log in to post comments

NAVIGATIONS

HOME

FEATURES

PACKAGES

ADDONS

SUPPORT

BLOGS

POSTS

FTC Warns Health Plan Callers: 5 Checks for Your Call Center Software

Nov 3, 2026 | call center

FTC staff sent warning letters to 25 health plan marketers and lead generators on 29 October 2026, citing prerecorded call consent, Do Not Call rules and penalties of up to $53,088 per call. What the letters say and five checks for your call center software.

$251 a Number: What Teleflora’s Text Settlement Means for Your Call Center Software

Oct 20, 2026 | call center

Teleflora agreed to pay $6M, about $251 per number, over promotional texts sent to phones on the Do Not Call Registry. Who is in the class, why texts count, and the four checks your call center software should run before every SMS send.

« Older Entries

ICT Projects

ICTFax

ICTCore

ICTDialer

ICTCRM

ICTContact

ICTSchool

ICTUstad

ICTRoshni

ICTERP

Copyright 2026 | All Rights Reserved

  • Follow
  • Follow
  • Follow
  • Follow
Award 1 Award 2