Pleased to announce the release of ICTBroadcast Version 4.1 with the following new features
- Advance WebRTC based agent panel introduced with call disposition support
- Click to dial feature added in agent panel
- IVR Studio transfer app enhanced with action on failed status
- IVR Studio paly menu app enhanced with token/dynamic available support
- Rest API of campaign report developed to fetch extra custom fields of different campaigns
- Manual dialing, as well as Preview / Progressive dialing support, added
- Automatic deletion of duplicate records from while uploading contacts as CSV file
- Call back support added into integration
- Push call status / Integration support added for invalid calls and tokens
- Database cleaning script developed
- Google TTS support added
- Enhanced statistics reporting using collected, telegraph and stated
ICT Innovations
IVR Studio