Inbound IVR Support

There are many amazing features and campaigns offered by ICTBroadcast and Inbound IVR is one of them.IVR campaign dials number from contact list, on answer by the recipient, play recorded message and if recipient presses desired key, it forwards recipient to a live agent for further call handling.Now if a user wants an IVR campaign and Inbound calling then what?? Worry not ICTBroadcast has a solution to this problem as well. User can create an Inbound campaign. This type of campaign works like IVR system. User publishes incoming numbers (DIDs) and interested callers call this/these number and listen a prerecorded voice message. If caller presses desired key, the call will be forwarded to live agents for further call handling. When user selects this campaign, it will open a form that lists all the options and settings for creating this campaign. The general parameters that need to fill out for this of campaign are:

Campaign Name

Contact Group

Campaign Mode

DID

Voice Message

Introductory Message

DNC Action

Required Input Key

Agent Extensions

AMD Action

Click on "Save" button on top to start the campaign.