VoIP And Unified Communication


VoIP or Voice over Internet Protocol is a modern communication method which enable to make phone calls by using internet connection instead of using analog telephone lines. Usually VoIP allow you to call those who received the calls on internet. By using interconnected VoIP service you will be able to call land lines number and also received from landmines numbers. VoIP enable business and computer user to do telephony calls from a desktop computer which are equipped with a VOIP phone. VoIP communication provide significant benefits to their user.

Unified Communication

Unified Communication is an integrated communication system that consist of a wide range of applications and technologies which control at a single communication platform. Unified Communication support real time communications like Video conferencing,instant messaging,call control,VoIP and as well non real time communications like unified messaging,integrated voicemail, e-mail, SMS and fax.

Unified communication is consist of wide range of features to strong your business. Businesses can utilize unified communication to achieve different purpose. Some of the features which unified communication provides are:

  • Internet telephony
  • Instant messaging
  • Video conferencing and broadcasting
  • Screen sharing
  • Call control
  • Speech recognition
  • Email marketing and broadcasting
  • Voicemail
  • Bulk SMS broadcasting and messaging
  • Voice survey and polls
  • Fax blasting
  • Voice broadcasting
  • Inbound campaign
  • Interactive voice broadcasting
  • Answering machine detection(AMD)
  • DNC and opt out for compliance
  • IVR designer
  • Custom caller id
  • Multi-tenant and multi-campaign
  • Scalability and load balancing

Difference Between VoIP and Unified Communication

We often talk about unified communication and VoIP they are separate products. The main difference between UC and VoIP is the scope of the products. VoIP is IP based phone service and just focus on Internet based calling, while unified communication(UC) focuses on company wide communication, it is not only voice calling but also video conferencing and broadcasting, instant messaging, fax blasting, scalability and load balancing, call control etc all present in one product.