ICTBroadcast offers many impressive features to its users and real-time management of options is one of them. Users can change the number of concurrent calls keeping one thing in mind that the number of concurrent channels that are specified must not exceed the given...
This is legal agreements between You and ICT Innovations and You agrees with following Terms and Conditions to use ICT Innovations offered services / hosted applications . Following are the abbreviation used in this document ICT: refer to ICT innovation USER: refer to...
Despite being one of the foremost developers of open-source voice, SMS, fax, and email broadcast software, ICT Innovations remains committed to ensuring that its customers adhere to all national and international regulations regarding cold calling, or “robocalls”. The...
You may not guess if you have been in a queue or the purpose of queues in the call center by their name but you sure have been in a queue if you called any customer care services and you were put on hold or asked to wait. The call queue is where customers are placed...
Following is the list of general Contact Center features: CTI: COMPUTER TELEPHONY INTEGRATION ACD: AUTOMATIC CALL DISTRIBUTOR INTELLIGENT CALL-BACK IVR: INTERACTIVE VOICE RESPONSE UNIVERSAL QUEUING IV: INTERACTIVE VIDEO CALL RECORDING SYSTEMS VOICE BIOMETRICS CMS:...
