Pleased to announce the release of ICTBroadcast Version 4.1 with the following new features Advance WebRTC based agent panel introduced with call disposition support Click to dial feature added in agent panel IVR Studio transfer app enhanced with action on failed...
Register today for a free ICTBroadcast Enterprise Edition License!! We are pleased to offer this great opportunity for you to avail. Absolutely free ICTBraodcast Enterprise Edition Licenses HURRY!! Before it’s too late and none is left because THE STOCK IS...
Agents This is the same as the previous extension number that any agent can register on some software phone. However, due to the introduction of call center-related features, some changes have also been made to this type of extension. New features of this type of...
To set up a queue for your call center, following are the steps: Create Queue Log in to ICTBroadcast as Admin or User Navigate to the Main Menu → Administration Select the Agent/Extension submenu and click to open Click the “New Agent” button at the top-right corner...
ICTBroadcast support multi-language and already have the capability to switch to any of existing language however if some user does not found his language of choice, he can write his own translation file to implement translation in ICTBroadcast ICTBroadcast support...
