ICT Innovations brings another amazing feature for call centers and Agents’ support! WebPhone. ICTAgent supports Voice, SMS, Fax, and email communications technologies however here we will discuss only voice communications. What is a WebPhone? and How does it...
Email blast or bulk email is a method of marketing to promote business products and services. It is a good method of marketing because it reaches a large audience with speed. For email blasting required special software which has the ability to blast thousand of...
Survey Campaign ICTBroadcast Survey campaign is to make automatic surveys/polls without human intervention. You can add a survey campaign in a few steps. It dials numbers from the contact list, answers by the recipient, asks a set of questions and records their...
Predictive Dialer ICTBroadcast is the best predictive dialer for call centers In this document, we have discussed that how we have implemented the predictive dialer capability in ICTBroadcast. while implementing predictive dialing behavior we faced two questions. How...
ICTBroadcast’s journey of professionalism, stability, and excellence has some remarkable achievements. In this post, we have highlighted some of those achievements from version 3.0 to version 3.4. That journey is not over yet and we are focused on our mission to...
