Predictive Dialer
ICTBroadcast is a web-based unified communication autodialer and telemarketing software. It features a predictive dialer, power dialer, and auto dialing functionality. It supports bulk SMS marketing, Fax blasting, and Voice broadcasting. ICTBroadcast offers smart autodialer and smart predictive dialer capabilities. Learn more about ICTBroadcast
IVR Dialer
IVR stands for voice interactive response. IVR applications are programs that are programmed to communicate via voice recognition software or telephone keypads with live callers. The IVR system offers a way to bring callers to the right department quicker, instead of having a live person to guide calls.
Dynamic Dialer
Dynamic / Permanent mode requires REST API’s. With this mode activated, the campaign always remain in listening mode, It accepts contact number from external application / CRM using Rest APi in real-time and add said contact/lead into the contact list of the campaign and said contact is called real-time and necessary action is performed on it,
Power Dialer
ICTBroadcast is a web-based unified communication autodialer and telemarketing software. It features a predictive dialer, power dialer, and auto dialing functionality. It supports bulk SMS marketing, Fax blasting, and Voice broadcasting. ICTBroadcast offers smart autodialer and smart predictive dialer capabilities. Learn more about ICTBroadcast
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build-IN WebRTC
A WebPhone is a WebRTC based phone that allows agents to accept incoming and make outbound calls using their browsers without any external hardware or software. ICTBroadcast provides integrated WebPhone for Agents. ICT Broadcast has a webphone with incredible features for call centers and Agent support!. ICTAgent supports Voice, SMS, Fax, and email communications.
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Press 1 Campaign
A WebPhone is a WebRTC based phone that allows agents to accept incoming and make outbound calls using their browsers without any external hardware or software. ICTBroadcast provides integrated WebPhone for Agents. ICT Broadcast has a webphone with incredible features for call centers and Agent support!. ICTAgent supports Voice, SMS, Fax, and email communications.
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Inbound Call Center
ICTBroadcast also supports inbound campaigns that allow inward calling to a supplied DID number. Whenever there is an incoming call received, ICTBroadcast plays an IVR or recorded message (optionally), and on keypress, ICTBroadcast forwards interested callers to Live Agents for further support. Learn more about ICTBroadcast
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Agent Campaign
ICTBroadcasting provides different campaigns for different purposes its facilitates complete campaign management for every user. Each user can manage, monitor, and run multiple campaigns separately and independently. There are many campaigns that a user can create.
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Call Queue Support
Call queueing is a concept used in inbound call centers. If the number of calls increases and no agent is available then the system automatically puts the calls in a queue. It is that waiting area of calls where they are put on hold and some music or recording plays which tells them to wait until an agent become available to receive waiting call.
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Agent Panel + Dashboard
A WebPhone is a WebRTC based phone that allows agents to accept incoming and make outbound calls using their browsers without any external hardware or software. ICTBroadcast provides integrated WebPhone for Agents.
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Agent Campaign
ICTBroadcasting provides different campaigns for different purposes its facilitates complete campaign management for every user. Each user can manage, monitor, and run multiple campaigns separately and independently. There are many campaigns that a user can create.
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Queue & Agent Statistics
Fax broadcasting is a good method of marketing and ideal to address a specific target market. It is a fast method of marketing. It is a direct and cost-effective marketing solution.
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Live Agent Statistics
There are the following four agents’ performance/evaluation reports, that can be used by user/admin to check / monitor system progress.
1. Queue Statistics: Live statistics about queues
2. Live Statistics: Live statistics about agents
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Agent Dialogue & Scripts
None
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CRM integration & Call Pop-up
A WebPhone is a WebRTC based phone that allows agents to accept incoming and make outbound calls using their browsers without any external hardware or software. ICTBroadcast provides integrated WebPhone for Agents. ICT Broadcast has a webphone with incredible features for call centers and Agent support!. ICTAgent supports Voice, SMS, Fax, and email communications.
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Agent Evaluation Reports
ICTBroadcast predictive dialer includes complete and advanced call center functionalities such as inbound call center and outbound call center with power dialer, predictive dialer, press 1 dialer, Robo dialer, dynamic dialer modes. A call center is a physical place or office used for receiving or making a large volume of requests via telephone.
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External Call Center
ICTBroadcast features advanced and complete call center functionality however it supports both inbound and outbound calling with different auto-dialing modes like power dialing, predictive dialing, press 1 support, and dynamic dialing through REST API also ICTBroadcast REST API enable to integrate with any third-party application with ease. Built-in Inbound and Interactive campaigns have all the ingredients of a call center auto dialer software solution. Learn more about ICTBroadcast
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