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Proactive Welcome Calls Cut Churn in Half: What New 2026 Data Means for Call Center Software

Jul 14, 2026 | call center

Fresh results shared at CCW 2026 show proactive welcome calls halve early cancellations. Here’s the data, and how to run the same play with automated outbound campaigns.

How Predictive Dialers Work in 2026: Pacing, Abandonment, and Compliance

Jul 9, 2026 | call center

An operator-tested look at how predictive dialer software paces calls, filters voicemail, and stays under the 3% abandonment cap in 2026.

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