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ICT Innovations Combines Integrity and Technology to Support Do Not Call Registers

Oct 8, 2021 | call center

Despite being one of the foremost developers of open-source voice, SMS, fax, and email broadcast software, ICT Innovations remains committed to ensuring that its customers adhere to all national and international regulations regarding cold calling, or “robocalls”. The...

Queue Calls with custom Music On Hold or Pre-recorded message

Oct 8, 2021 | call center

You may not guess if you have been in a queue or the purpose of queues in the call center by their name but you sure have been in a queue if you called any customer care services and you were put on hold or asked to wait. The call queue is where customers are placed...

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