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What is format of external file / contact list file?

Oct 7, 2021 | call center

The format of the external file needs to be in CSV (comma seperated values) format as show below "923330000000","First Name","Last name","email@domain.com","address", "custome value 1","custome value 3","custome value 3","comments" "923331111111","First Name","Last...

Destination based timezone restriction in auto dialer application while Voice Broadcasting

Oct 7, 2021 | auto dialer

Destination based timezone restriction To read more about ICTBroadcast timezone restriction visit Timezone based contact calling By default, ICTBroadcast allows timezone-based restriction on outbound calls/campaigns. Users are allowed to make outbound calls during the...

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